Installs, repairs, upgrades, and preventative maintenance on Ophthalmic Diagnostic devices, computers, and lasers in New England region. Focus on resolving issues with newly purchased and upgraded equipment for contract and billable customers in a timely manner. Professionally interacting with ophthalmic practices, hospital staff, IT personnel, doctors, and practice managers to assist resolving issues with mechanical, software, and hardware components for medical diagnostic devices and lasers. Ability to properly account for time, expenses, and training utilizing common Microsoft Office Suite and SAP CRM ticketing system. Attended training and gained certification to work on over a dozen medical diagnostic and laser products within the company's portfolio of Ophthalmic diagnostic products.

Assignment as Desktop Support and System Administration with BBN Technologies in Cambridge, MA. Focus on Desktop and Laptop Refresh including migration to Windows 7. Support of Windows, Linux, and Mac operating systems. Server configuration, hardware support, email support and network troubleshooting.

First call resolution and/or proper routing of incidents calls utilizing Heat Ticketing system.Assisting staff, students and faculty with resolution of email, software, hardware and network problems. Desktop support for end users during evening classes. Served as initial point of contact for issues regarding online Blackboard classes.

Contract assignment with Kforce in Orlando, FL. Installation and configuration of PCs, peripherals. Participated in End Of Life replacement project for PCs and Laptops; including imaging, configuring, installing common applications, migrating data, and installing drivers. Self scheduling and completing projects throughout the Orlando campus involving memory upgrades, printer replacements, scanner installs, equipment moves, and peripheral installs.

Assisted with Hanover Insurance's Email migration from Novell GroupWise to Outlook 2007. Served as initial point of contact for users with setup and configuration of Outlook 2007 clients and Outlook Web Access.

Communications TechnicianOn call technician for ADT covering a region of 9 retail stores in Connecticut. Repair, maintenance, and replacement of Store Communication, Audio Visual, and low-voltage equipment including: CCTV, Data Catch Units, Burglar Alarms, LAN, Telephone Equipment – PBX, Pagers, Point of Sale Cash registers, Kiosks, Audio/Visual Display Units, Network Printers, Network Switches, and Surveillance Cameras. Used time management skills to schedule and respond to claims in an efficient and timely manner, meeting or exceeding contract SLA’s. Utilized ticketing system, Email, Intranet and knowledgebase for completion of projects and daily tasks.