Mathew Melendez Email and Phone Number
Accommodating Customer Service Specialist focused on sourcing high-quality candidates and minimizing turnover to enhance team productivity.Hi, my name is Mathew and I specialize in Customer Servicd with vast experience managing employee relations activities in fast-paced, growing companies. I have excellent communication, organizational and proven people management skills with demonstrated ability to work independently as well as in a larger team environment. I've successfully mastered majority of the industry tools and constantly exceeded sales quotas throughout my career.Area of Expertise:• Data Analytics• Resume Scanning• Conflict Resolution• Client Engagement• Process Improvement• Performance Tracking• Compensation Negotiation• Innovative Problem Solving• Team building and leadership• Hiring and retention strategies• Candidate pipeline development• Onboarding & Candidate screening• Scheduling & Calendar managementTechnology Expertise:• Adobe Creative Suite• Zoom, Slack, Monday• Google Analytics, ATS• JazzHR, Greenhouse, Loxo• LinkedIn Recruiting, Indeed• Microsoft Office, Google Workspace
Epc Staff Acquisition And Development, Llc
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Epc Staff Acquisition And Development, LlcHenderson, Nv, Us
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Executive RecruiterEpc Staff Acquisition And Development, Llc May 2022 - Sep 2022Las Vegas, Nevada, UsConducted 50-60 outbound calls daily to candidatesInterviewed 15-30 Engineers to understand their skillset, experience, and market statusCommunicated with Account Manager about opportunities that align with candidatePerformed 2-4 reference checks per candidate to present with their resumePrepped candidate for interview with hiring managersEnsured all interactions with candidates were properly documented -
Customer Service RepresentativeTowbin Motorcars Sep 2021 - Mar 2022Las Vegas, Nevada, UsEngaged in 5-12 customer-facing interactions per dayCoordinated my sales schedule via Google Calendar to keep track of appointmentsBuilt rapport with customers by understanding their needsImproved customer retention by customizing the customer experienceGenerated referrals through my customer relationships and networking eortsRetained knowledge of our inventory through practice and exposureAddressed all customer comments and concernsAccepted feedback via customer surveys to improve my customer service skillsKept in contact following purchases to ensure customers are satisfied -
Front Desk ManagerHoliday Inn Jul 2018 - Mar 2021Answered 30-40 inbound calls daily via Multi-Line TelephoneType 30+ WPM to document guest phone calls and inquiriesUpdated and maintain guest reservations, making modifications when necessaryAddressed customer questions and concerns in an empathetic mannerCreated guest survey forms to identify which areas of our hotel experience need improvementDe-escalated conflicts in customer-facing situations to maintain the safety of the guests and staffCoordinated the schedules of four staff membersDocumentation increased proficiency in Microsoft OfficeMaintained filing system and organization of all back and front-office paperworkIntroduced team-building exercises to increase morale
Frequently Asked Questions about Mathew Melendez
What company does Mathew Melendez work for?
Mathew Melendez works for Epc Staff Acquisition And Development, Llc
What is Mathew Melendez's role at the current company?
Mathew Melendez's current role is Customer Service Representative | Talent Acquisition | Sourcing Specialist.
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