- Securing approved residential lease agreements and managing housing applications for public and affordable housing.- Assisting members with initial move-in costs through housing deposit vouchers of up to $5,000.Managing dual caseloads and interacting with landlords to improve member qualifications.- Supporting members in applying for social services and public benefits, ensuring they receive the resources needed for stability.- Delivering outstanding member support through consistent communication and timely follow-ups.

Developed and executed a comprehensive project plan to successfully monitor and track the progress of over 1000 launches, resulting in a 60% improvement in launch efficiency.Defined, optimized, and documented launch management processes, leveraging [specific tools/technologies], leading to a reduction in launch delays by 50%.Utilized advanced spreadsheets, dashboards, diagrams, and process maps to document project requirements, ensuring transparency and clarity in launch progress tracking.Orchestrated effective communication channels by sending meeting summaries and action items to stakeholders, facilitating collaboration and maintaining alignment with project goals.Proactively collected and organized key launch information from stakeholders, evaluating and determining tasks, participants, and timelines for successful go-live, contributing to a 50% increase in stakeholder satisfaction.Demonstrated cross-functional collaboration by managing communications and tracking action items across stakeholders, effectively identifying and resolving blockers to ensure timely project delivery.Provided operational support for handling repeated requests with defined steps, enhancing overall efficiency and reducing response time by 70%.Maintained accuracy and completeness of structured data related to each launch request, ensuring the reliability of project information for strategic decision-making.Troubleshooted data onboarding software when issues arised during data onboarding with APAC teamManaged large scale data onboarding/offboarding for various Google product Areas on a component created by google which works as a ticketing system to onboard dataSet queries, written SOPs, for all of the processes for it to later be automated

- Strategically plan and manage logistics, transportation, and customer services throughout the region- Demonstrated adaptability through building a strong reputation as an expert in exception handling for new projects and ongoing services across the USA. Volunteering often to operate as part of cross-functional teams allowed for constant challenge to apply critical thinking and problems solving skills. This reputation contributed to NYC being a trial hub for new services and operations.- Drove USA logistics team to the highest compliance across North America. Making use of data-driven analytics to identify efficiencies, we simultaneously maintained the highest accuracy and lowest cycle times for all operations within scope in comparison to our APAC, LATAM, and EMEA regions. - Project Management experience in 20+ FDOBS; Liaising with distributors, cross functioning with teams, equipping entire office with desk set ups, and logistics technology- Coordinated freight shipments, documentation exchanges, cost approval for orders, and ensured safe shipments and building regulations were followed across NAMER Region. Trusted with handling shipments of $400,000+ worth of product inside the building and successfully deploy to users- Oversaw uniformed Cycle Count / Asset Management operations for sites across country, resolving all variances; with count scores exceeding 98% consistently- Increased headcount from 28 to 60 technicians; SLA Performance from below 70% to 100%

- Complete and supervise materials and equipment requests - Assist with unload of shipment received to the warehouse and conduct inbound services, which include receiving and processing equipment from suppliers and various sites; deliver shipments to stock rooms and local help desks- Completing data entry in inventory management systems verifying accuracy of requests matching quantities and types - Prepare shipments including create and paste labels, removing any old, non-needed stickers, organize packaging to ensure safety - Take part in year-round and general inventory procedures, cycle count - Clean and refurbish computers and phones in preparation for returning to stock, logging information in inventory management system- Conduct deployment services, which encompass desk side support, desk setup, phone provisioning, and quick fix management- Restock and troubleshoot all IT vending machines around site offices(s) or campus- Troubleshoot IT issues at a user’s desk or while user is present- Receiving and processing all returning equipment shipment from termed employees

• Preventative maintenance sweeps on ~250 videoconferencing rooms weekly, inspecting all call and room functionality • Full knowledge of industry standard hardware including Cisco endpoints. SX80, EX90, C90, MX-700s, DX-80, Spark kits etc. • Adherence to team runbooks and best practices around cable management, room preparedness, and optimal VC room experience• Provisioning and maintenance of VC room peripherals such as room scheduling tablets, team VC portals, as well as metrics and runtime dashboards

• Drove bi-weekly meetings for 5-7 staff members to improve productivity • Handled administrative duties including Promo & Allowances, Cancellations, Sales Analysis, and cost adjustments, as well as ensuring it is captured and filed correctly• Operated cash register and met daily sales quotas set to $2000.00, an overall contribution to annual sales of approximately $1,000,000 annually