Michelle Messana Email & Phone Number

Lenox, Ma, Us

Pittsfield, Massachusetts, Us

Pittsfield, Massachusetts, Us

• Coordinate up to 12 projects simultaneously, including public bid projects, scheduling, advertising, abstraction, and communication with contractors• Draft, edit, and proofread technical reports and project proposals; collaborate with project managers on project statuses• Contribute to the zoning and environmental permit submissions, including WPA Notice of Intent and municipal septic permit, consisting of researching requirements, writing applications, and submitting all necessary paperwork on time• Oversee billing and track payments; communicate with vendors for office supplies, equipment maintenance, and cleaning• Manage the company’s social media platforms, and oversee activity on the newly-created company profile on LinkedIn• Post and manage job postings through Indeed and local job boards; coordinate computer logins, setups, paperwork, and onboarding for new hires

• Collaborated with Tennis Director on new programming• Assisted with registrations and payment collection for programs• Maintained club bulletin board with department announcements and program information• Tracked Department inquires and issues • Served as liaison between Tennis Department and Front Desk, communicating pertinent information to Front Desk staff in order to assist members and guests accordingly

• Sold new memberships to visitors; shared club updates, and provided tours to prospective members• Trained all new staff on front desk operations; created and implemented a training guide and checklist to ensure consistency• Enforced club policies and resolved customer issues efficiently regarding membership and billing• Communicated pertinent information such as specials and program changes to the front desk staff to ensure consistency and accuracy in customer service• Created content for the company’s blog and built a handbook with club information for members, including fitness schedules, rates, and upcoming events• Collaborated and assisted the General Manager with special projects relating to membership and facility promotion• Oversaw maintenance and appearance of front desk and lobby; alerted appropriate staff of facility maintenance issues involving the tennis courts, pool, and weight room

Lenox, Ma, Us

• Substitute Teacher from 2013 – 2015 and 2018 – 2020• Provided classroom leadership for up to 25 students, ensuring educational outcomes, safety, and adherence to school policies • Delivered supplemental activities to students to engage them in active learning for the entire class period• Maintained and submitted accurate reports for teachers to review and allowed smooth transition in lesson plans upon return

Us

• Developed and implemented youth programs, including after-school and summer camps for 75+ children ages 6 – 12, resulting in children’s self-reported greater self-confidence and enjoyment• Managed the after-school program team of three employees and up to 10 additional seasonal camp staff; oversaw the youth class scheduling and maintained accurate records of program attendance and payments • Initiated and introduced additional S.T.E.M. activities to expand creativity and excitement among youth• Designed newsletters about upcoming program offerings and created monthly bulletin boards to display announcements for parents and children• Promoted programs and events through social media and print; captured photos and videos to portray the fun and excitement • Confidentially communicated issues and concerns about the youth with the parents and Community Center Director; collaborated and discussed options for resolution• Planned and coordinated annual community events, contacting municipal fire and police departments and local business owners for participation

92866 Issy Les Moulineaux Cedex 9, Fr

Intern at the P&G Gillette WSHQ Vibrant Living Fitness Center:• Developed, implemented, and evaluated a 10-week walking program for increasing physical activity of approximately 1,300 corporate employees and 35 contractors, with a focus on promoting a healthy lifestyle• Facilitated meditation sessions open to all corporate employees to encourage a relaxed and refreshed mental state• Strengthened participation in employee fitness challenges and onsite fitness and wellness center engagement while supporting the mission of improving employee quality of life• Developed leadership skills by completing the L.I.F.T. Mentoring program, a company insight and career development program

Boston, Ma, Us

• Worked with Dr. Philip Troped at the Department of Exercise and Health Sciences• Conducted research on physical activity of bike-share utilization and analyzed patterns of use and volume of physical activity individuals accumulate while biking• Utilized SAS statistical software to manipulate data for analyses

Boston, Ma, Us

• Served as a teaching assistant for Physical Activity and Health (EHS 260) course taught by Dr. Philip Troped with up to 65 students at the Department of Exercise and Health Sciences• Responsible for evaluating student assignments and communicating with students and professor on a weekly basis

Boston, Ma, Us

• Served as a teaching assistant for Applied Kinesiology (EHS 310) course taught by Dr. Tim Morgan with up to 65 students at the Department of Exercise and Health Sciences• Responsible for evaluating student assignments and communicating with students and professor on a weekly basis

Hampton, New Hampshire, Us

• Greeted and checked in members and guests• Provided tours of the facility to prospective members• Answered telephone in a professional manner • Addressed questions regarding membership and club• Updated member accounts, deferring to managers when necessary• Maintained appearance, cleanliness, and safety of club and facilities• Promoted a positive and welcoming environment• Appropriately communicated and worked as a team with all staff members

Cambridge, Ma, Us

• Performed audit of cardio equipment in preparation for club renovations• Assisted with reports for tracking personal training -- revenue, current and past clients, current and past trainers• Updated personal training staff bios • Organized fitness desk storage cabinets• Took inventory of equipment and marketing cards• Developed monthly workshop flyer• Troubleshot cardio equipment problems• Obtained mileage from cardio equipment• Shadowed personal training and pilates sessions• Assisted front desk staff and members as needed• Communicated appropriately with all staff and club members

New York, Ny, Us

• Greeted and checked in guests for spa therapies and fitness classes• Addressed all questions regarding facility offerings• Provided tours of the facility to all new guests• Answered telephone in a professional manner• Booked appointments for spa therapies and fitness classes (using MINDBODY software)• Handled all guest concerns in appropriate manner, deferring to managers when necessary• Processed facility transactions (i.e. spa therapies, classes, retail, etc.) using MINDBODY software• Appropriately communicated and worked as a team with all staff members

Us

• Developed and maintained accurate, informational database of 200+ local businesses for efficient communication• Compiled financial and statistical data and created spreadsheets and corresponding figures for analysis• Updated Town Bylaws to be published on town website to reflect all approved amendments and additions• Assisted the Director of Administrative Services in answering phone and in-person inquiries and communicating with the Town Manager

• Served as role model, mentor, and camp counselor at an after-school program and summer day camp for 60 – 70 children (average per week) 6 – 13 years of age• Collaborated with fellow staff members under direction of Youth Services Coordinator and Director • Organized, supervised, led, and participated in daily activities including arts and crafts, sports, and games• Chaperoned children on weekly summer camp field trips• Advised Counselors in Training, serving as younger role models for campers, to help lead activities and resolve camper behavioral/health issues• Maintained a safe and clean environment for campers • Responded to camper behavioral and health issues and reported concerns to Youth Services Coordinator and/or Director• Communicated with parents about camper experiences and concerns • Helped record camp daily attendance and payments• Enriched the lives of 250+ children during 10 years as a staff member (Counselor in Training and Camp Counselor) through the after-school program, school vacations, and summer camp

Substitute teacher at Lenox Memorial Middle/High School:• Guided students through lesson plans or activities • Provided supplemental activities to students • Led mini-lessons in sixth-grade math class• Supervised students during class and lunch periods• Followed school policies and procedures at all times

• Supervised facility, enforcing policies and providing a safe, clean, and friendly environment for guests, members, and staff• Answered questions pertaining to fitness center and various amenities• Answered telephone in a professional manner• Completed membership transactions and other facility fees and updated members' accounts upon renewal• Designed several workouts for "Bootcamp"​ class• Increased total number of club members and retention rate• Actively engaged with club members to foster a sense of community and family• Promoted youth membership• Created flyers for club announcements• Maintained an up-to-date group exercise class schedule• Learned the "ins and outs" of a family owned and operated fitness and spa business• Opened and closed facility numerous times alongside club owner

Master Of Science (M.S.), Exercise And Health Sciences

Kinesiology And Exercise Science

Bachelor Of Arts (B.A.), Biological Sciences, Minor In Exercise And Sports Studies

High School Diploma

Business/Commerce, General