Monica Metzeri A. Email & Phone Number

United States

San Diego, California, United States

• In my first 3 months, I have managed program budget to exceed expected revenue, resulting in improved financial and service performance metrics.• Manage and support programmatic operations, resulting in consistent, high-quality service delivery and a 17% across the board increase in program revenue, client satisfaction, and efficiencies.• Report progress and results through formal procedures, contributing to grant reports and tracking progress using CRM, ensuring transparency and accountability.• Responsible for overall management of two programs and their staff concurrently focused on meeting the needs of adults with disabilities and program outcomes.• Serve as primary point of contact and liaison for funding agencies, program participants, internal and external stakeholders.

San Diego, California, United States

• Leveraged process improvement experience to streamline and document cross-department operations resulting in a seamless software enablement experience for customers.• Implemented Chatmeter software for 40 businesses in 12 months, resulting in approximately 450 users globally.• Owned projects from initiation to completion, ensuring on-time delivery and adherence to budgetary constraints, while fostering strong relationships with multiple stakeholders.• Successfully coordinated and completed 17 trainings in 3 months, increasing program visibility and participation by 28%.

United States

San Diego, California, United States

• Executed program oversight, which included the creation of operational processes and implementing them across teams.• Served as primary point of contact for JFS's Higher Education Legal Services (HELS) Program to the State of California (funder), community partners and all local community colleges and California State Universities in San Diego and Imperial Counties focused on servicing students with immigration legal needs• Tracked, completed and ensured timely delivery of all grant deliverables and reports.• Integrated the HELS program into 11 local colleges and university systems by assessing State of California funding requirements and aligning them to individual campus needs. Responsible for tailoring service delivery, community outreach to ensure program success.• Improved engagement of student and community partners in the Higher Education Legal Services program by 30% in 6 months, utilizing limited resources and innovative outreach strategies. • Supervised and coached 3 administrative staff: 1 Program Assistant and 2 Program Coordinators.• Created and executed semi-annual HELS regional retreat for program stakeholders from funding inception. Leveraged event planning skills and logistics management to increase conference attendance by 60% in 6 months through successful marketing and networking initiatives.

Oversaw immigration legal services, program management, and education for community colleges in the San Diego and Imperial Valley region through the Higher Education Legal Services program at JFS.

Provided immigration legal services, education, and program management for San Diego State University and California State University, San Marcos through the Higher Education Legal services program at JFS.

Case manager at temporary shelter for asylum seeking migrants

San Diego Metropolitan Area

Camarillo, California, United States

Psychology

Certificate, Project Management

Certificate, Latina Success Leadership Program

Mana de San Diego, in partnership with the Center for Creative Leadership hosted the LSLP program.