Mark Meyer Email & Phone Number

Amsterdam, Nh, Nl

Tilburg, Provincie Noord-Brabant, Nederland

Amsterdam, Provincie Noord-Holland, Nederland

My responsibilities included: creating and monitoring incidents and making changes and record them into Topdesk . Identifying the needs of users and colleagues in order to write the work instructions for them. I contributed to the rollout of hardware and software to business . Modify / change user profiles in Active Directory with there rights and roles. Provide support through desktop director of Citrix and other remote support tools. Installation, configuration and troubleshooting issues in Windows 7/10 (locally on laptop / Citrix environment). Skillset: - ITIL V3- Citrix- Windows 7- Windows Office packet- Topdesk

Den Haag

First point of contact for ICTU staff. Providing user support in IT. Responsive for providing IT devices, for example laptops, smartphones, access cards. Registration, progress monitoring and responding to inquiries, complaints and reports. Central implement standard processes, such as the entry into service and out of service of employees. Processing personnel changes in systems (Press Master and TimeTell). information management application TOPdesk. Workspace management, for example, conference rooms (wePresent), thin clients and printers. In addition collaborated on internal migration of the Citrix environment. For this I functionally tested with users and I have written manuals for users. Also worked within a project for deploying a SCCM environment with thin clients

Den Haag

Migrate processes and create new processes for the support des of Siemens Healthcare Support. Support to existing customers and, if necessary plan Technicians to deliver service at the customers location. Also participated in several projects concerning the translation of some applications and supporting- Windows 7- ITIL V3- Remedy (registration desk)- Primary Support in Ireland / Netherlands

Leiden

Workspace service engineer.Responsible for all workplaces within the building on hardware area (2nd line). In addition, I worked on a project within Astellas for the rollout of ± 750 laptops within the company.Job description:- Installation of Laptop / iPhone- Maintenance clients- Solving Windows failures- Push software to Computer using. System Center Configuration Manager (SCCM)- Maintenance on work places (think of a monitor and other workspace hardware replacement.).

Nsecure promotes security companies and their employees. They do this by developing, implementing and maintaining sustainable and user-friendly security solutions that are tailored to the business activity of the customer. In my maturity at Nsecure my task was to plan and sent a technician or suppliers for troubleshooting at the customer. This wil be arranged by phone or by mail. In addition, it was my job to monitor KPIs and SLAs. Some faults could be resolved remotely. For this we used 'Team Viewer' or we called in on their company by using Remote Desktop server.

Microsoft Data Center

Operational responsible for the infrastructure of the network and server environments in the data center of Microsoft. During this time Microsoft was busy building a new data center. Besides my job of Site service Engineer I was expected to help in the construction of this.

Hardinxveld-Giessendam

Helping customers with problems that they (their customers) have found on the website so that their website remains online at all times without problem.-Registering failures Topdesk. -Accepting calls in Topdesk -Maintaining and updating the CMDB;-Provide telephone and email support to users and, if necessary, troubleshooting the remote; •-Problems with scheduling software engineers

Spijkenisse Area, Netherlands

I've created a training for older people who need some information and experience with a Windows computer. In the training they've learned to use Word, Exel, Powerpoint and how to use the internet explorer.

Systeem/Netwerk Beheerder, Mbo Niveau 4

Mavo, Economics