Melissa Hack Email & Phone Number

Melissa Hack is a Lead UX Strategist and Researcher (Product Discovery Lead) at Zoro.com. She possess expertise in adobe creative suite, user experience design, interaction design, user interface design, information architecture and 30 more skills. She is proficient in Spanish. Colleagues describe her as "I've had the pleasure of working with Melissa for the past five years at Zoro, both alongside her on the experience design team and under her as my manager. As a UX designer Melissa has made notable contributions, one such contribution was her development of Zoro’s first customer journey map. Her work was shared with key business leaders and helped demonstrate to upper leadership the importance of design thinking within the organization. Melissa is detailed, comprehensive, and thorough with both the UX work and the research that she conducts. As my manager, Melissa was a mentor I could rely on for candid UX design feedback and guidance. She is also a valuable thought leader for any product team. As a design manager, she excelled in collaborating with the tech manager and other external stakeholders to drive the product roadmap and strategy forward. She has a customer-centric design approach when collaborating with others, ensuring the efforts of designers, product teams, and engineers focus on solving the problems that help create an exceptional customer experience. As of late, her leadership in generative research as a lead researcher on the UX research team has been crucial in helping product teams identify key problem areas on the website as well as testing new features and enhancements. Melissa's comprehensive skill set as a user experience designer and researcher is unparalleled. Her strong work ethic and collaborative personality, prove to be a valuable asset to any design organization. I’ve enjoyed working with Melissa and would highly recommend her for any new role.", "I've had the pleasure of working with Melissa for four years across different roles and aspects of Zoro's website. She has a large portfolio of design, strategy, and leadership skills, and a seamless ability provide thoughtful guidance and insight. Most notably, her deep knowledge of UX research pairs perfectly with her intuition and curiosity. She will ask all the right questions to ensure the right research is pursued, with the right method, and the right audience, at the right time, and beyond. If Melissa is not conducting the research herself, she has an organic ability to coach you toward a plan that surfaces valuable and significant insights. Melissa becomes an expert of any customer base she is researches, and is also the first to acknowledge when there is more to learn. Beyond her research skills Melissa is also excellent at cultivating relationships. I reported to Melissa for a few years at Zoro and she has been instrumental in shaping my career, design and research skills. Melissa is kind, honest, fair, intelligent, and all-around really fun to work with. I cannot say enough good things!", and "Melissa is a researcher and leader who possesses a blend of research skills and soft skills that empower individuals and teams to maintain a user-centric focus while solving for customer pain points and business objectives. Melissa's defining characteristic is her inquisitiveness—she is an empathic listener and consistently driven to expand her knowledge of the end-user and their problems. She gives great strategy and design feedback, with a keen sense for when a question or a problem isn’t quite defined or may require some additional research. In terms of her research craft, I've consistently admired Melissa's high-quality, detail-oriented reports and presentations. I feel that the traits and qualities that make her a great researcher also make her a great leader - I also reported to Melissa, and I'm grateful for the positive support and mentorship she has contributed to my own career."

Listed skills include Adobe Creative Suite, User Experience Design, Interaction Design, User Interface Design, and 31 others.