It Support Technician
Current
Apr 2022 - Present
Who is Henrique Marques? Overview
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Quick answer
Henrique Marques is listed as IT Systems Professional at Introba, based in Richmond, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Henrique Marques.
Henrique Marques previously worked as IT Support Technician at Introba and Apple Service Technician Lead at London Drugs. Henrique Marques holds Media Techniques For Business Certificate, Information Technology from British Columbia Institute Of Technology.
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Email format at Introba
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Introba
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Profile bio
About Henrique Marques
IT Professional with more than 10 years of experience enhancing IT operations and leading teams across different industries. Strong technical skills with a focus on problem-solving, innovation, performance, teamwork, and customer satisfaction.My goal is to continue to build a solid career in Information Technology, not only to improve my technical skills and gain more knowledge but also to deliver and promote added value to businesses through technology by using methodologies such as ITIL, COBIT, BPMN. I am highly interested in technologies that enable businesses to be more dynamic, such as Cloud services and the applicability of Business Intelligence.Expertise:• Team Management• Project Management• System/Network Administration• Exchange and Active Directory• Cloud Computing• Storage and virtualization• VPN and Wireless networks• On-site and remote support• Help Desk• Technical diagnostics, repairs, and maintenance• Microsoft Windows and Mac Operating Systems
Listed skills include Itil Foundations Gerenciamento De Ti, Business Intelligence, Itil, Information Technology, and 11 others.
Current workplace
Henrique Marques's current company
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11 roles
Henrique Marques work experience
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Apple Service Technician Lead
• Supervise the IT Repair and Support Team’s technical operations.• Assist the Team Manager with setting goals for the department and evaluate the Team’s progress.• Perform technical diagnostics, repairs, and maintenance on Windows PC/Laptops and Apple devices (iMac, MacBook, iPhone) and installation of computer systems in-store.• Ensure that quality standards, policies and procedures are being followed.• Provide technical and administrative training to Service Technicians across several retail stores.• Reorganize the IT Department and improve workflow in Service Centres.• Perform inventory and administration taks whenever required.• 1st place in customer satisfaction across all London Drugs stores in 2021.
Apr 2020 - Mar 2022
It Manager
Hear - H M Marques Eirele
• Management of the IT Infrastructure for an audio system business.• Implemented new technologies and solutions for the Network Infrastructure. • Planned and established IT policies and procedures.• Performed Data backup routines.
Dec 2018 - May 2019
Information Technology Manager
State Board Of Youth And Sports
• Managed the IT Team, IT Infrastructure and Telecommunications. • Oversaw the IT Network Infrastructure and IT service at Amazonas State’s largest sports venues, such as the Amazônia Arena, Olympic Village, and Amadeu Teixeira Arena.• Restructured and enhanced IT infrastructure, operation, and service through the implementation of ITIL and COBIT frameworks, data backup routines, and reformulation of local network design. • Revised and improved IT documentation, policies, and procedures.• Updated all network systems and hardware in a cost-effective way, resulting in a 30% gain in speed and efficiency and lowering all costs of the Department by 5%.
Oct 2017 - Oct 2018
Senior Network Administrator
Cunha E Cunha Ltda
• Managed the IT Team and local network infrastructure. • Performed installation, configuration and maintenance of all operating systems and IT Infrastructure services for a Franchising business with 30+ stores in the food industry.• Responsible for data backup routines in 6 Servers.• Audited the IT infrastructure in all stores.
Jan 2015 - Apr 2017
It Configuration And Process Manager / Senior Systems Analyst
• Lead the IT Development Team. • Project Management: refined and improved Business Process Services (BPS) of large manufacturing plants (Semp Toshiba and Philips) through the implementation of ITIL and COBIT frameworks.• Revised and updated Project-related documentation and internal processes.
Sep 2012 - Jan 2015
It Supervisor
Mti Exp E Rep Ltda
• Managed the IT Support Team.• Established and Coordinated the IT Department.• Oversaw IT operations and service in 8 retail stores. • Planned and implemented an ERP System to enhance customer service and experience.• Developed internal control processes, IT policies, and procedures.
Jan 2006 - Jan 2012
Junior It Analyst
Provided IT Support regarding systems and servers to end-users; reported directly to the IT Team in Germany.
Aug 2005 - Aug 2006
Information Technology Support Analyst
• IT Support Analyst at the Data Processing Centre. • Developed the IT architecture processes to create an ERP System for Driver License Inspection. Maintenance of computers and networks. • Project Lead in a major IT infrastructure renewal project, upgrading the entire network and computers in the State Transit Department.
Jan 2003 - Apr 2005
It Network Administrator
Ciec
• Implementation and coordination of the IT Network Servers for a private school with approximately 500 students. Provided IT Support for end-users.
Jan 2002 - Dec 2002
Software Instructor
Ciec Info
• Planned and delivered lessons on the following Microsoft courses: Windows, Word, Excel, and PowerPoint.
Jan 2001 - Dec 2001
3 education records
Henrique Marques education
Media Techniques For Business Certificate, Information Technology
Gestão Em Tecnologia Da Informação, It Governace
Universidade Devry - Manaus
Education record
Ciec - Centro Integrado De Educação Christus
FAQ
Frequently asked questions about Henrique Marques
Quick answers generated from the profile data available on this page.
What company does Henrique Marques work for?
Henrique Marques works for Introba.
What is Henrique Marques's role at Introba?
Henrique Marques is listed as IT Systems Professional at Introba.
Where is Henrique Marques based?
Henrique Marques is based in Richmond, British Columbia, Canada while working with Introba.
What companies has Henrique Marques worked for?
Henrique Marques has worked for Introba, London Drugs, Hear - H M Marques Eirele, State Board Of Youth And Sports, and Cunha E Cunha Ltda.
How can I contact Henrique Marques?
You can use AeroLeads to view verified contact signals for Henrique Marques at Introba, including work email, phone, and LinkedIn data when available.
What schools did Henrique Marques attend?
Henrique Marques holds Media Techniques For Business Certificate, Information Technology from British Columbia Institute Of Technology.
What skills is Henrique Marques known for?
Henrique Marques is listed with skills including Itil Foundations Gerenciamento De Ti, Business Intelligence, Itil, Information Technology, Cloud Computing, Firewalls, Operating Systems, and Erp.
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