Henrique Marques personal email
- Valid
IT Professional with more than 10 years of experience enhancing IT operations and leading teams across different industries. Strong technical skills with a focus on problem-solving, innovation, performance, teamwork, and customer satisfaction.My goal is to continue to build a solid career in Information Technology, not only to improve my technical skills and gain more knowledge but also to deliver and promote added value to businesses through technology by using methodologies such as ITIL, COBIT, BPMN. I am highly interested in technologies that enable businesses to be more dynamic, such as Cloud services and the applicability of Business Intelligence.Expertise:• Team Management• Project Management• System/Network Administration• Exchange and Active Directory• Cloud Computing• Storage and virtualization• VPN and Wireless networks• On-site and remote support• Help Desk• Technical diagnostics, repairs, and maintenance• Microsoft Windows and Mac Operating Systems
-
It Support TechnicianIntroba Apr 2022 - PresentVancouver, British Columbia, Canada -
Apple Service Technician LeadLondon Drugs Apr 2020 - Mar 2022Richmond, British Columbia, Canada• Supervise the IT Repair and Support Team’s technical operations.• Assist the Team Manager with setting goals for the department and evaluate the Team’s progress.• Perform technical diagnostics, repairs, and maintenance on Windows PC/Laptops and Apple devices (iMac, MacBook, iPhone) and installation of computer systems in-store.• Ensure that quality standards, policies and procedures are being followed.• Provide technical and administrative training to Service Technicians across several retail stores.• Reorganize the IT Department and improve workflow in Service Centres.• Perform inventory and administration taks whenever required.• 1st place in customer satisfaction across all London Drugs stores in 2021. -
It ManagerHear - H M Marques Eirele Dec 2018 - May 2019Manaus E Região, Brasil• Management of the IT Infrastructure for an audio system business.• Implemented new technologies and solutions for the Network Infrastructure. • Planned and established IT policies and procedures.• Performed Data backup routines.
-
Information Technology ManagerState Board Of Youth And Sports Oct 2017 - Oct 2018Manaus E Região, Brasil• Managed the IT Team, IT Infrastructure and Telecommunications. • Oversaw the IT Network Infrastructure and IT service at Amazonas State’s largest sports venues, such as the Amazônia Arena, Olympic Village, and Amadeu Teixeira Arena.• Restructured and enhanced IT infrastructure, operation, and service through the implementation of ITIL and COBIT frameworks, data backup routines, and reformulation of local network design. • Revised and improved IT documentation, policies, and procedures.• Updated all network systems and hardware in a cost-effective way, resulting in a 30% gain in speed and efficiency and lowering all costs of the Department by 5%.
-
Senior Network AdministratorCunha E Cunha Ltda Jan 2015 - Apr 2017Manaus E Região, Brasil• Managed the IT Team and local network infrastructure. • Performed installation, configuration and maintenance of all operating systems and IT Infrastructure services for a Franchising business with 30+ stores in the food industry.• Responsible for data backup routines in 6 Servers.• Audited the IT infrastructure in all stores.
-
It Configuration And Process Manager / Senior Systems AnalystFucapi Sep 2012 - Jan 2015Manaus E Região, Brasil• Lead the IT Development Team. • Project Management: refined and improved Business Process Services (BPS) of large manufacturing plants (Semp Toshiba and Philips) through the implementation of ITIL and COBIT frameworks.• Revised and updated Project-related documentation and internal processes. -
It SupervisorMti Exp E Rep Ltda Jan 2006 - Jan 2012Manaus E Região, Brasil• Managed the IT Support Team.• Established and Coordinated the IT Department.• Oversaw IT operations and service in 8 retail stores. • Planned and implemented an ERP System to enhance customer service and experience.• Developed internal control processes, IT policies, and procedures.
-
Junior It AnalystSiemens Aug 2005 - Aug 2006Manaus, AmazonasProvided IT Support regarding systems and servers to end-users; reported directly to the IT Team in Germany. -
Information Technology Support AnalystDetran-Am Jan 2003 - Apr 2005Manaus, Amazonas• IT Support Analyst at the Data Processing Centre. • Developed the IT architecture processes to create an ERP System for Driver License Inspection. Maintenance of computers and networks. • Project Lead in a major IT infrastructure renewal project, upgrading the entire network and computers in the State Transit Department. -
It Network AdministratorCiec Jan 2002 - Dec 2002Manaus, Amazonas• Implementation and coordination of the IT Network Servers for a private school with approximately 500 students. Provided IT Support for end-users.
-
Software InstructorCiec Info Jan 2001 - Dec 2001Manaus, Amazonas• Planned and delivered lessons on the following Microsoft courses: Windows, Word, Excel, and PowerPoint.
Henrique Marques Skills
Henrique Marques Education Details
-
Information Technology -
Universidade Devry - ManausIt Governace -
Ciec - Centro Integrado De Educação Christus
Frequently Asked Questions about Henrique Marques
What company does Henrique Marques work for?
Henrique Marques works for Introba
What is Henrique Marques's role at the current company?
Henrique Marques's current role is IT Systems Professional.
What is Henrique Marques's email address?
Henrique Marques's email address is mm****@****ail.com
What schools did Henrique Marques attend?
Henrique Marques attended British Columbia Institute Of Technology, Universidade Devry - Manaus, Ciec - Centro Integrado De Educação Christus.
What are some of Henrique Marques's interests?
Henrique Marques has interest in It Technology, It Reviews, It Governance.
What skills is Henrique Marques known for?
Henrique Marques has skills like Itil Foundations Gerenciamento De Ti, Business Intelligence, Itil, Information Technology, Cloud Computing, Firewalls, Operating Systems, Erp, Rede De Computadores, Microsoft Sql Server, Networking, Security.
Not the Henrique Marques you were looking for?
-
Leandro Henrique Marques
Calgary, Ab -
-
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial