Mike Holliday Email & Phone Number

Warren, Nj, Us

Key Accomplishment: Delivered strategic product leadership to international facilities-based telecom carrier.* Strategized and implemented pricing and go-to-market improvements for Internet and Ethernet services.* Guided Legal and Operations teams in exercises to revise and update MSA, SLAs and related processes.* Analyzed network traffic flows and guided Engineering and Sales teams in addressing strategic opportunities.* Developed and delivered service training to Sales personnel.

Executive advisor to Founder/CEO of telecom ordering application startup.* Counseled Founder/CEO in business planning, forecasting, product ideation and marketing activities.* Facilitated introductions to key contacts at potential customers and partners.

Mumbai, Maharashtra, In

Key Accomplishment: Reduced customer churn and implemented strategies to accelerate revenue growth.* Group lead for Americas and Europe IP Services Product Management.* Stabilized product revenue decline FY’22-‘23 and returned to projected 3% positive growth FY’24.* Analyzed market trends and optimized go-to-market approach, including pricing, campaigns and collateral.* Engaged with Sales teams to support customer management and improve deal closure rates by 20%.* Translated corporate strategic goals into tactical objectives and defined product roadmap.* Issued feature requirements and coordinated Engineering and Development efforts for product improvements.* Coordinated cross-product activities with Media Services, Public/Private Cloud and Voice Services.* Partnered with Engineering on peering strategy, network upgrades and next-generation platform design.

Key Accomplishment: Defined services and support models for fintech B2B IaaS startup concept.* Founding member of fintech IaaS start-up company focusing on optimizing B2B interconnection, through flattened supplier model offering Extranet communities, Virtual Private Line and secured Internet connectivity.* Analyzed market trends and competitive landscape, defined product offerings, and developed forecasts, financial models and investment requirements in preparation for funding proposals and investor reviews.* Defined engineering requirements, marketing guidelines and overall product roadmap.* Created marketing collateral including articles, web content and introductory video script/storyboard.

Arlington, Virginia, Us

Key Accomplishment: Integrated multiple acquired service platforms to optimize for growth.* Senior Director of Product Management for global IP and WAN Services for top-5 global Tier I ISP.* Drove steady 5% annual revenue growth, delivering over $750m across portfolio (~55% total GTT revenue).* Portfolio included IP Transit and Dedicated Internet Access (DIA), MPLS/VPLS WAN, Ethernet Virtual Private Line and Cloud Connect offerings.* Redefined complete WAN Services family, with new product descriptions, marketing documents and collateral.* Led sustained growth efforts through customer acquisition and integration of GTT-acquired networks.* Partnered with SD-WAN and Cloud Services product teams to implement cross-product campaigns and complementary development activities.

Arlington, Virginia, Us

Key Accomplishment: Launched Optical and Low Latency Services portfolio acquired from Hibernia Networks.* Senior Director of Product Management for global optical services, including GTT Express Ultra Low Latency and transport Wavelength services and fixed-route Ethernet Direct service.* Partnered with Sales to manage retention and upsell of existing Hibernia accounts, resulting in 8% net growth.* P&L ownership and management of multiple product lines across wholesale, algorithmic trading and traditional financial markets, and web-centric enterprise sectors.* Reworked legacy Hibernia product documentation, schedules and workflows into GTT structures.* Rolled-out to global Sales and Customer Support teams within 3 months post-acquisition.

Arlington, Virginia, Us

Key Accomplishment: Refreshed product wrap-around to improve scale to the market.* Director of Product Management for global IP and Ethernet Services for Hibernia Networks.* Portfolio included IP Transit, EtherReach WAN and EtherReach cloud-access offerings.* Rationalized multiple Ethernet Service offerings into a single cohesive service family, updated collateral and documentation and relaunched to Sales.* Updated IP Services supporting documentation, including SLAs, collateral, pricing, training and support processes.

Basking Ridge, Nj, Us

Key Accomplishment: Revitalized stagnant Metro Ethernet Service and slowed revenue attrition.* Group Manager for product teams supporting Metro Ethernet Services (Domestic U.S.; Ethernet-LAN (E-LAN) and Ethernet Virtual Private Line (E-VPL)) and Global Core Data (SONET, Private Line and TDM) offerings.* Reduced annual attrition on $500M revenue base from 6% in 2013 to 2% for 2015.* Refreshed pricing and product collateral to improve responsiveness to the market.* Introduced proactive approach to customer negotiations and contract renewals.

Jersey City, New Jersey, Us

Key Accomplishment: Productized and launched Managed VPN (MPLS WAN) Service.* Director of Product Management group within the global Network Services organization, with P&L ownership of Managed VPN Services and secondary leadership of Direct Connect Service.* Launched new service type globally, attaining $300K ACV within first 3 months.* Defined new service type, including features, technical requirements, commercial and support models.* Implemented network, systems and process development and successfully launched globally.* Overhauled Master Agreement and Service Schedules structures, reducing negotiation time by 10%.

Key Accomplishment: Introduced new Commercial Negotiation function across all verticals.* Director of commercial and contractual negotiations group for Enterprise, Carrier and Agent channels, encompassing Data, Voice and Conferencing products.* Negotiated 350+ agreements and amendments securing over $500m in TCV.* Developed operating processes and parameters with Product, Legal, Finance and Operations.* Staffed, trained and led team of Commercial Development Managers.* Reduced negotiation cycle times by 30% while lessening Product and Legal involvement.

Key Accomplishment: Senior product manager within the Global IP Services organization, with P&L ownership and management of multiple data network product lines including Internet and Private WAN services.* Lead Product Manager for Internet Access Services, overseeing 70% Internet Access Services revenue growth 2006-2007 to $250m+ * Supported nearly 400% increase in network traffic, far outpacing industry trends despite hyper-competitive market. * Partnered with Engineering and Operations to manage network stability and growth through Chapter 11 proceedings.* Responsibilities included coaching and mentoring of junior product managers.