Maria Michael Email & Phone Number

Sydney, NSW, AU

Parramatta, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Management and Leadership- Recruit, develop and coach a strong service team and effectively manage workflow to increase quality and productivity goals and identify and address performance gaps appropriately- Work with cross divisional teams to increase engagement and to build strong and aligned relationships and partnerships to improve business.

Sydney, Australia

Responsible and operationally accountable for the management of the delivery of the CASM events, systems, processes and procedures, for all candidates across Australia, New Zealand and Malaysia.Engaging with key stakeholders to build relationships, manage expectations, maintain cross team collaboration and ongoing open communication.Improving our CASM.

Sydney, Australia

Management and Leadership- Collaborate and communicate with internal stakeholders to understand their business and ensure these needs are being considered and addressed- Ensure that Performance and Development Annual Work Plans are developed for all Customer Service staff and formal reviews are conducted with staff against agreed goals and company.

Alexandria, New South Wales

Customer Service Management- Effectively manage the Customer Service Team to ensure incoming orders and service calls are logged in a timely, quality orientated and cost effective manner.- Handle and resolve complex customer queries to ensure customer satisfaction.Account / Project Management- Engage new opportunities and build customer base. - Source.

Mascot, New South Wales

- Lead the customer service and delivery scheduling team.- Manage and resolve any escalated customer queries daily and liaise with customers nationally, ensuring customer satisfaction.- Ensure that all orders (direct delivery and dealers nationally) are co-ordinated for delivery on the agreed delivery date wherever possible and in accordance with.

Mascot, New South Wales

- Schedule the delivery and installation of FXA products for a specific area.- Liaise with customers to confirm delivery date and specific delivery details to ensure customer satisfaction.- Advise sales team if an order due date cannot be achieved and reschedule with the customer.- Keep accurate records of occurrences that have taken place during delivery.

Diploma Of Business Management

Certificate Iv, Business Management

Higher School Certificate