Michael O. Email & Phone Number

Charlotte, North Carolina, United States

- Reports directly to VP of Sales. Works closely as a consultant on all things pertaining to training logistics, how training can be improved, and what needs to happen in order for the improvements to take place.- Ambassador for Sales Training Team, negotiates contracts and deals within and outside of the company.- Develops and maintains the logistical side of STEP1 Training: a 10 day sales training program. 40 New Hires from across the US fly to Fort Worth, TX to participate each month.- Develops and maintains the logistical side of all one-off Sales Trainings. These are smaller trainings that sporadically occur throughout the nation on an as-needed basis.- Creates materials for every facet of logistical needs as it pertains to Sales Training.- Communicates all logistics regarding Sales Training to all leadership positions across 90 centers as needed.- Maintains working relationships with HR, Talent Acquisition, AP, IT, and all Sales Leadership to ensure best possible New Hire experience.- Collaborates with Travel Agents, Shuttle Services, Caterers, and other third party vendors across the nation to ensure smooth and comfortable experiences for New Hires.- Manages projects that focus on improving training quality and minimizing attrition, including budget review and headcount decisions for the year. These projects are in collaboration with VP of Sales and Division Sales Management Team.- Collaborates with trainers to write and edit content for STEP1 Training.- Facilitates a professional environment that allows for a scalable model and the ability to plan months ahead, while still remaining flexible according to the company’s hiring needs.

Remote

- Spearheaded the creation of Talent Acquisition for SECA -- Service Experts HVAC Academy. Lead a small team to ensure success and proper bandwidth. Hired 40 individuals within 3 weeks.- Partnered with leadership in over 40 individual locations, using effective communication and psychological methodology to ensure lasting positivity between Talent Acquisition and each client.Utilized teamwork across multiple departments to maximize results, constantly collaborating with all sub-departments of HR, as well as Sales and Operations.- Sourced high quality candidates with precision for assigned territories, as well as colleagues’ territories, with many successful hires each month as a result.- 20-30 requisitions at a time, depending on seasonal demand. Average time to fill: 34.9 days. Exceeded hiring goals every quarter.- Became proficient as an administrator and full-cycle recruiter using ATS and Sourcing platforms: iCIMS, ExponentHR, XOR, USAFact, ServiceNow, The Predictive Index, Linkedin, and Indeed Recruiting.- Took the lead in several collaborative projects to streamline the onboarding process for the best possible new hire experience, directly and positively impacting the sales infrastructure across more than 90 centers.- Responsible for the onboarding process of all new sales candidates in the United States (20-40 candidates at a time, depending on seasonal demand).- Projects required frequent collaboration with nearly every level of management across the sales, training, and HR teams. Became very familiar with all related General Managers and teammates.

Charlotte, North Carolina, United States

- Manage Transactions for any HR requests using ServiceNow, Workday, and other Walmart-specific HR platforms.- Remain highly flexible throughout rapid business changes due to COVID-19.- Facilitate changes in compensation, one-time payments, and benefits.- Initiate and facilitate Background checks and drug tests.- Communicate with team members to complete research and solve complicated issues.- Exceed expectations in advanced data entry with multi-step processes.- Receive and process transactions for new hires.- Process changes for hourly and salaried employees.- Handle time-sensitive and confidential information.- Escalate issues when needed.- Strong communication skills, both verbally and in writing.

Charleston, South Carolina, United States

• Supported Event Management to ensure all campus events operated smoothly from start to completion.• Worked closely with a small team to organize, execute, and maintain the logistics of events, campus-wide.• Maintained up-to-date knowledge and understanding of all campus technology.

Summerville, South Carolina, United States

• Cultivated a working knowledge of all computer brands sold in-store and online, as well as competition.• Actively worked to meet a daily individual sales target.• Developed skills to tactfully and respectfully sell as much as possible, while knowing the difference between that and abrasion.

Bachelor'S Degree, Music Performance, General

Activities and Societies: Phi Mu Alpha, Concert Choir Section Leader, paid to perform on concert tours in several countries.

Education record

Activities and Societies: Chamber chorale, band, marching band, jazz band, tennis