Marianela Michelena Email & Phone Number

United States

Miami, Florida, United States

Florida, United States

• As a DSO for Admissions, responsible for issuing necessary immigration documents to support student visa/COS processes for TALK’s seven schools, review admissions applications, effectively communicate enrollment information to prospective students, maintaining student information in the school database (CLASS) as well as in SEVIS. •Support academic, administrative, and sales processes at Davie and Aventura locations. Responsible for engaging prospective students contacting the school through all sources: walk-ins, phone class, social media, chats

Coral Gables

Supervisor of learning activities as well as staff and customers relations. The ED is responsible for: Administration and Enrollment; Coaching, Management, and Leadership; responsible of programming student´s learning plans and teacher´s training process.

Brickel, Miami

Responsible for administrative and operational processes. Certified Designated School Official (DSO), responsible for F-1 students and maintaining up-to-date information about the school in SEVIS. Direct sales to active and prospective students. Participated in the ACCET School Certification process.

Caracas, Venezuela

Proposed and led the HR strategic role for a company of 120 employees. Direct reports 12- Directed the process´ mapping and documentation of the entire organization as well as HR policies and norms in nine months. - Designed and implemented cultural changes for Evenseg to be considered a Great Place to Work, resulting in Favorable results of 70.6%.- Planned and developed the recruiting and hiring processes of a total of 75 new employees, resulting in an operational increase of 100%.

Caracas, Venezuela

Led the areas of Administration, Talent, Systems and Technology, to support operations in Venezuela, Colombia, and Panamá for a company dedicated to create health plans and professional networks for insurance companies. Total employees: 110. Direct reports: 8. - Supported the internationalization of the company through the establishment of centralized shared-services for operations in three countries. - Implemented Microsoft Office 365 and the Cloud resulting in the integration of operations in three countries. We were considered a Success Case for Microsoft in 2015. - Increased cash flow by reducing the accounts receivable process 24 days.- Restructured and increased job satisfaction at the Call Center, lowering call abandonment by 35%.- Reduced personnel turnover rate at the Call Center by 50%.

Caracas, Venezuela

Document and strengthen HR processesEvaluate HR systems to automate processes

Caracas, Venezuela

Strategic consultancy in HR; new challenges of distant jobs: teams and leadership, communications, structures, technology; discover opportunities to flexible/remote work; how to take advantages of multicultural environments; change management

Belgium / Usa

Remote Leadership, LLC specializes in helping your company manage people and communication changes of the future.

San Salvador, El Salvador

Responsible for introducing on-line measurements in human resources processes such as organizational climate, performance evaluation, 360 degrees evaluation process and, competencies. Instructor for leadership courses. Designed the HR business consultant services for this firm.

Madrid Area, Spain

Bussines ManagerPropose and implement new contents for children and new services for adultsAwarded with one of the 100 Latin Entrepreneurs in Madrid 2008.

Madrid Area, Spain

Designer and Instructor in courses of Time Management, Teams and Clients, Teambuilding. Consultant services in Human Resources

Caracas, Venezuela

Designed and implemented innovative HR strategies with the support of the Executive Committee. Led successfully changes in technology, processes, and image for a bank of 1,200 employees and 80 branches nationwide. Direct reports: 19- Based on competencies, 40 % of the bank commercial personnel were changed to have the best profiles on the market according to the bank´s business goals.- Developed and implemented a computer-based program to train 85% of the bank´s personnel to get ready for the new Banking Core System, resulting in savings of 20% of the forecasted budget. - Led and coached the multidisciplinary team of 15 in charge of implementing technological changes.

Caracas, Venezuela

Designed the corporate Human Capital Department to serve seven companies and 450 employees. Worked with the Executive Committee in implementing HR best practices to accomplish the business goals of the new Corporation. Direct reports: 9- Designed and began operating the Corporate Human Capital team, with resources from 7 companies, in 2 months.

Caracas, Venezuela

Lead a successful acquisition of Banco de Venezuela by the Santander Group. 9,500 employees, 315 branches. Direct reports: 25- Restructured the function to update processes: recruitment and selection methods, performance evaluation, training programs for all functions and levels.- Coached the Core Banking Management Team in the technical changing process, complying with the time and resources assigned.- Saved 25% of the budget by designing and implementing a Computer Based Training method to use the new core banking system countrywide. - Designed the onboarding and training programs for 4,000 employees after the acquisition of another bank (Banco Caracas).- Coordinated two downsizing processes (8,800 employees) with no legal claims; led a successful outplacement process for 3,500 employees.- Changed competency profiles of 75% of the commercial and sales workforce in 9 months, nationwide. - Directed the Santander High Management Training Program for Future Talents in Venezuela. 25 managers placed in the LATAM countries in 3 years (30% of participants in Santander America).

Caracas, Venezuela

Implemented a complete approach to train and develop technical experts in Venezuela’s oil company.

Caracas, Guasdualito, Barinas, Anaco, Punta De Mata

Various OD, HR and PR positions in several locations around the country. Worked directly with operational units. - Technical Enrichment Program Coordinator. Caracas. 1996-1997 - Training and Development Supervisor. Anaco. 1996 - Human Resources Superintendent. Punta de Mata. 1995 - Job Ranking and Compensation Supervisor. Anaco. 1995 - Indirect Compensation Supervisor. Anaco. 1993-1995 - Corporate Training Analyst. Caracas. 1991 - Training Supervisor. Barinas, 1988-1991 - Instructor in leadership and teams managerial courses - Intitutional Relations Supervisor. Barinas. 1987-1988 - Institutional Relations / Human ResourcesSupervisor. Apure. 1986-1987 - Organizational Development Consultant.Caracas1985-1986

Los Angeles California

Teaching spanish to undergraduate students at USC

Caracas, Venezuela

Venezuela’s Human Resources Projection Year 2000

Master, Public Administration

Activities and Societies: OD Laboratory in OJAI Spanish Instructor at USCMember of Santa Monica Chorus

Licenciado, Industrial Relations, 18/20

Activities and Societies: Teacher Assistant in Methodology of Social Studies. Choral Music. Theater.Worked as a researcher.