Mark Mickley Email and Phone Number

Preowned & New Car Sales & Parts Counterperson

Selected as Finance Manager from a team of 70 personnel as a result of continual attention to administrative detail and customer service.Requested to handle inventory of over 130 cars as a result of my attention to detailReceived accolades for ability to make customers comfortable with additional products/packages e.g. extended warranties, maintenance contracts etc. Trained new personnel on all procedures, products and customer service skills.Was in the top 5% in the US for Sales & Customer Satisfaction.Top Sales person at the dealership for the past 3 years averaging over $500,000 in SalesIn the past 2 years I have sold over 350 cars

Responsible for knowing everything about all the cars & trucks to better serve the customerProvided excellent customer service before and after the saleAbility to find the right vehicle & negotiate price with customer in a timely manner

Provided excellent customer serviceProcessed 120 boxes a day and organized the stock room

Maintained a quarterly publication used by 235 airlines worldwide for their revenue accounting that generated $1.5 million for the company.Analyzed and calculated the data received by the airlines to incorporate in the revenue publicationCollection and distribution of fare and fare- related data for airline and the travel industryMaintained timely and accurate production runs through effective communication and negotiation with airline representatives.Supervised temporary staff and trained new hires on data entry system.Received company-wide award (3 times) for timely and accurate production runsMet company deadlines by utilizing continuous improvement methods of productionPrior Career HighlightsELS, Inc Managed a proposal database in Microsoft Access to support the SEAWOLF Submarine Program. Developed outlines, scheduled input, reviewed and outlined submissions for compliance to proposal requirements. Due to strong organizational skills was requested to manage client's office to enhance quality of product as well as maintain deadlines on projects.