Guided new customer relationships from completion of sale through transition to Customer Success Management to meet customer roll-out deadlines.Documented customer information, value opportunities and milestones, created and updated project timeline, and scheduled on-site or remote training.Prepared Customer Success Manager team with key objectives and customer plan, to ensure best customer experience.Captured and implemented best practices for fleet rollout, training, etc.Coordinated internally to complete project, and create or improve processes, across Sales, Training, Installation, Integration, Project Management, Customer Success Management and Support.

Responsible for the health and satisfaction of customer accounts, including anticipation of and response to customer concerns. Use experience and judgment to plan for and accomplish customer driven objectives. Build institutional knowledge of accounts to provide maximum value. Responsibilities:Point of contact for transportation companies within my account load acting as a resource for advice/training on key ROI objectives.Created and implemented a new-hire training program and onboarding process when one previously did not exist. Manage and account for technical escalations including single instance and ongoing weekly maintenance from start to conclusionMonthly analysis of customer case/contact activity in CRMCommunicate and coordinate efforts cross functionally (internally and externally)

•Drive merchandise presentation strategies for Company Space for Target Canada across 10 Divisions, collaborating with a cross-functional team of over 100 partners to bring strategies to life.•Drove execution process for Canada's first Black Friday and Boxing Day events, driving sales of $22M on an initial forecast of $11M for Black Friday.•Developed improvements to the Salesplan POG build process that saved 200+ hours of HQ workload; •Collaborated with merchants to identify strategic locations in the store to support inventory relief initiatives that reduced expenses by $90M throughout Target Canada;

•Drive merchandise presentation strategies in Intimate Apparel business, resulting in $900M in annual sales.•Collaborate with cross-functional partners in Buying, Planning, Fixturing, and Signing to implement visual merchandising strategies in stores across 1200+ POGs per transition.•Developed and implemented a solution to minimize the markdown impact a low volume edits strategy. Updated multiple POG categories with the new strategy within a condensed timeframe prior to POGs printing, avoiding an impact to stores, and saving an estimated $4m in A markdowns for C1 2012.•Updated item values to reflect true planogram capacity, driving $500k in Supply Chain expense savings for Q4 2012.

•Managed store planogram ties for 1750 stores across 19 categories and 2000+ POGs per transition.•Led the Shoe Innovation Go-Back project, remodeling 364 stores with updated fixtures. •Coordinated the remodel process for all of Apparel. Prioritized MR contractor workload weekly and followed up with contractor team to ensure progress goals are being met.•VP award for can-do attitude.

• Managed vendor relationships, set-up/maintained key items, track inventory purchase orders, manage advertising and vendor income• Ran and distributed B Markdown Vendor Income reporting for all of A&A, driving documentation and collection of $2.1M of defectives income.• As the buyership ad captain, I developed a comprehensive advertising recap with visuals to understand our advertising volume this year vs. last year, and how that may be having an impact on our department’s overall financials, with respect to both sales and vendor income, driving accurate future planning.

Managed teams in Hardlines, Softlines, and Store Presentation, including creating schedules, writing/delivering reviews, and hiring and training. Promoted several employees to successful Team Lead positions.

Temporary Summer position• Used combination of automated system and hand keying to process invoices for three stores• Served as liaison between vendors, store department heads and Supervalu, identifying invoicing, purchasing and payment problems