Mahmoud Mahdy Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Egypt

Accountabilities:1. Sales: Identify sales leads by talking to customers and understanding their requirements & directs them to sales team in the branch where a potential sales opportunity is identified.2. Customer service: • Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints and Ensure a culture of operational excellence to deliver sustained performance standards to our customers. Moreover, Act as the first channel in implementing the Retention Strategy, by talking to the customers who want to close their accounts and offering them alternative solutions.• Before the branch opens, ensure the queuing system is fully functional and ready for customer’s arrival and walking the queue ensures customers are directed to the correct counters/customer service desks / delivery channel for assistance,3. Complaints: Resolve issues and complaints from customers to rectify causes to avoid recurrence and escalate issue when outside authority.4. Customer requests5. Customer administration6. Customer records7. Trade Finance and other transactions8. Branch administration9. ATMs

Egypt

Job Purpose:Deliver high quality service to customers through providing banking servicesAccountabilities:1. Sales Achieve sales targets covering all required banking products as per branch business objectives.2. Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.3. Products Explain products and services to customers in order to achieve sales4. Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints5. Complaints Resolve issues and complaints from customers; escalate issue when outside authority 6. Customer requests Process requests from existing and new customers and provide them with excellent service from day 17. Customer administration Send, receive and file confirmations and ensure transfers are properly processed8. Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately9. Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks10. Transactions: Process Branch non-cash operational transactions for example:-a. CIF and account openingb. KYC updatec. Debit cardsd. E-Bankinge. Mobile Walletf. Clients’ enquiries g. Signatures amendmentsh. AML alertsi. Dormant accounts activationj. Cheque book issuancek. Print statementl. Retail loans booking

Egypt

Post Graduate Diploma, Banking

Bachelor Of Commerce - Bcom, Accounting