Business Operations Manager (March 2018 to Present)In addition to responsibilities of my previous roles, I identify and evaluate processes and provide guidance for improvement strategies. Manage fulfillment processing from order entry to shipping. Act as liaison between multiple departments to ensure timely delivery of orders. Develop strategies to ensure accuracy of order fulfillment. Assist in the hiring process for new Inventory, and Shipping department staff. Create job descriptions, review resumes, and conduct interviews. Assess and adjust staff roles and coverage to improve process efficiency. Assist in development and implementation of business processes. Communicate regularly with all levels of the management team.Inventory/Fulfillment Manager (January 2016 to March 2018)In addition to the roles and responsibilities of a Data/Operations Analyst, I led annual Physical Inventory counts and audit preparation. Composed Standard Operating Procedures, informational documents, and report summaries. Supervised Inventory, Purchasing, and Shipping department staff. Data/Operations Analyst (December 2012 to January 2016)Setup, performed, and monitored simple and complex SQL queries and results. Developed, evaluated, and analyzed reports for internal and external stakeholders. Maintained data integrity to ensure availability of reliable information. Analyzed reports to assist in planning new item setup with vendors. Trained and supported staff during implementation of SysPro version 6.1 ERP system. Maintained information security by controlling staff privileges in SysPro System. Configured and maintained Electronic Data Interchange (EDI) documents (850, 855, 856, 810, 997). Supported import, export, and conversion of EDI documents. Provided customer support for EDI integration. Trained new staff members in Enterprise Resource Planning (ERP) system and procedures. Maintained speed and accuracy in producing expedited sales and inventory analyses.

• Created, and maintained detailed customer information files using ThinPoint• Processed, tracked, and managed doctors’ contracts and credentials• Analyzed and monitored customers’ medical records in ERP system to ensure accuracy and completeness• Trained new employees in software• Performed technology maintenance