Marcelo Misseroni Email & Phone Number

My Career was developed in the Information Technology area, with experience in the implementation, configuration, management and monitoring of systems and servers in Linux, Windows and virtualization environments (VMWare and XenServer).Management of IT projects including specification, definition, implementation of standards and procedures, improvement of routines, in order to improve the use of resources and provide quality and agility in customer processes.Design and implementation of processes based on the best practices recommended by ITIL and ISO 9001, 20000 and 27000 standards. Experience in implementing the ISO / IEC 20000 standard, acting as an internal auditor of ISO 9001: 2008, ISO / IEC 20000: 2011 and ISO 27000: 2013 and IT service management based on ITIL and ISO / IEC 20000.Extensive knowledge in Service Desk implementation and systems for service management including IBM SmartCloud Control Desk and CA Service Desk, proven through technical and commercial certifications in these solutions.Acting as a business analyst qualifying, prospecting leads and developing businesses, from the pre-sale phases of the project (survey of customer needs and conducting proofs of concept until the sale is completed) and post-sale (monitoring and management execution of the project).Knowledge of security solutions for the discovery of sensitive data (structured and unstructured) and data encryption, in particular, meeting the scope of the LGPD.Extensive experience in government sales and public bidding processes.

Listed skills include Microsoft Sql Server, Itil, Oracle, Sistemas Operacionais, and 14 others.