Michael Mitchell
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Michael Mitchell Email & Phone Number

Technical Support Engineer at Five Sigma at Five Sigma - AI-Native Claims Management
Location: Cary, North Carolina, United States 9 work roles 4 schools
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Current company
Five Sigma - AI-Native Claims Management
Role
Technical Support Engineer at Five Sigma
Location
Cary, North Carolina, United States
Company size
10 employees

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Michael Mitchell is listed as Technical Support Engineer at Five Sigma at Five Sigma - AI-Native Claims Management, a company with 10 employees, based in Cary, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Michael Mitchell.

Michael Mitchell previously worked as Technical Support Engineer at Five Sigma - Ai-Native Claims Management and Technical Success Engineer at Adwerx. Michael Mitchell holds Full-Stack Engineer Path from Codecademy.

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Five Sigma - AI-Native Claims Management

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Profile bio

About Michael Mitchell

Experience:For over 5 and a half years I have been working as a configuration specialist and IT specialist at Adwerx. The creation and maintenance of HTML5 ads for Adwerx business partners. Updating, creating, and maintaining feed connections between data feed providers(ex. Listhub, RealogyMoxi, and standard XML) and our own systems. Proficient in XML, Jira, Postman(API troubleshooting), SQL, parsing JSON files, and handling data via the partner's SFTP/FTP feed connections, and MetaBase, I excel in enhancing customer experiences and optimizing workflows. I also triage common issues related to our customer-facing technology with a turn-around of minutes to no more than a few hours for the more extensive issues. Skills: Experienced with HTML5 ad configuration built with HTML5, CSS3, and JavaScript. Data feeds require us to write mapping functions in Ruby and embedded Ruby. Career highlightsManaged a team of configuration/IT specialists for an eight-month period that exceeded SLA expectations within the department. Led my team to an average resolution time of under 4 days from ticket creation to close while also coaching, mentoring, and collaborating with other departments in the company. Helping with B2B management with partners whose contract value ranged from $3000-$4000 to $300,000-$800,000. Personal Highlights:Led an hour-long information session to update, inform, and brainstorm best practices with interdepartmental efficiency. Communication during these meetings is free-flowing and provides much-needed context and transparency with regard to completing tasks. We closed an average of 56 discrete tickets every 4 work weeks.

Listed skills include Japanese Language, Adobe Photoshop, Lightroom, Microsoft Excel, and 40 others.

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Michael Mitchell's current company

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Five Sigma - AI-Native Claims Management
Five Sigma - Ai-Native Claims Management
Technical Support Engineer at Five Sigma
tel aviv, tel aviv, israel
Website
fivesigmalabs.com
Employees
10
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9 roles

Michael Mitchell work experience

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Technical Success Engineer

Adwerx

Durham, North Carolina, United States

My daily task involved engaging with about 5-8 tickets in Jira/InterComm. Many of these tickets involved business partners with contracts worth up to $8 million annually. Site-wide issues that I handled were mission-critical to many of the retail ads that we sold to individual agents. Up to $9 million in value annually. I was also responsible for the.

Mar 2024 - Oct 2024

Internal Operations Specialist Ii

Adwerx

Durham, North Carolina, United States

My daily routine includes triaging issues in a ticketed slack channel; I also handle tickets that are made by other parts of the company that includes updating partner data configurations (ads, data feeds, and other various customer-facing tools). As of February 14th, 2022, I manage a small team of configuration specialists with an emphasis on the triage.

Nov 2019 - Oct 2024

Customer Support Associate

Adwerx

Raleigh-Durham, North Carolina Area

Engaged with customers on a daily basis. Accepting up to 30 calls a day. Solving many issues related to the user error and escalating to high level technical teams when necessary. Working with the sales team to funnel retail opportunities to the correct parties.

Apr 2019 - Nov 2019

Proofreader

Stockfeel Information Co., Ltd.

Remote

Aiming to add a bit of clarity to financial information for a Taiwanese start up company.I proofread English that was translated from Mandarin Chinese to English My aim is to add a bit of clarity to financial information for a Taiwanese financial information company.

Aug 2018 - Nov 2019

Sales Development Representative

Dude Solutions

Cary, North Carolina

Conducted business to business sales calls.Maintained a list of contacts in prospective companies within my territory (manufacturing metals). Acted as a liaison between my company and our potential clients.

Jun 2018 - Oct 2018

Social Media And Website Consultant

Pearls Of Grace

Cary, NC

Assistant to a local Cary, NC artist with selling and advertising her jewelry designs. Graphic design input.

Nov 2017 - May 2018

Freelance Photographer

Pearls Of Grace

Cary, NC

Photography, photo editing, catalog design input

Nov 2017 - May 2018

Usher, Imax Usher, Box Office

The Grand 18

Winston Salem, NC

Handled upward of $1000 on an average workday and $2000 to $3000 during the holidays without any accounting errors. Consulted with customers/vendors by phone and in person to troubleshoot a variety of problems Able to repair and install multiple P.O.S. systems (hardware/software) Helped daily bookkeeping and budgeting duties Consistently worked with staffs.

May 2010 - Aug 2014
Team & coworkers

Colleagues at Five Sigma - AI-Native Claims Management

Other employees you can reach at fivesigmalabs.com. View company contacts for 10 employees →

AS Aya Shvartz Aya Shvartz Colleague at Five Sigma - Ai-Native Claims Management Tel Aviv-Yafo, Tel Aviv District, Israel, Israel View → TH Tamar Horesh Tamar Horesh Colleague at Five Sigma - Ai-Native Claims Management Israel, Israel View → JA Jonathan Atkinson Jonathan Atkinson Colleague at Five Sigma - Ai-Native Claims Management Marshfield, Massachusetts, United States, United States View → GD Gilad Dagan Gilad Dagan Colleague at Five Sigma - Ai-Native Claims Management Tel Aviv-Yafo, Tel Aviv District, Israel, Israel View → RP Roi Perlman Roi Perlman Colleague at Five Sigma - Ai-Native Claims Management Tel Aviv-Yafo, Tel Aviv District, Israel, Israel View → RC Raymond Charrier Ii Raymond Charrier Ii Colleague at Five Sigma - Ai-Native Claims Management Baton Rouge Metropolitan Area, United States View → DD Dima Dubov Dima Dubov Colleague at Five Sigma - Ai-Native Claims Management Tel Aviv-Yafo, Tel Aviv District, Israel, Israel View → AW Andrew Wagner Andrew Wagner Colleague at Five Sigma - Ai-Native Claims Management Millbury, Massachusetts, United States, United States View → RG Ran Geller Ran Geller Colleague at Five Sigma - Ai-Native Claims Management Tel Aviv-Yafo, Tel Aviv District, Israel, Israel View → BL Brandon Littles, Cpcu, Are Brandon Littles, Cpcu, Are Colleague at Five Sigma - Ai-Native Claims Management New York, New York, United States, United States View →
4 education records

Michael Mitchell education

Full-Stack Engineer Path

Codecademy

Bachelor Of Science - Bs, Economics, Graduated

North Carolina State University

Activities and Societies: Japanese Conversation Club; Climate Change Climate Reality NCSU; Adopted Students Union; WRAC: Wolf Ridge Area.

Education record

Ritsumeikan Keisho High School

A Japanese high school in the capital city of the northern island of Japan (Hokkaido). I studied international studies, culture and.

FAQ

Frequently asked questions about Michael Mitchell

Quick answers generated from the profile data available on this page.

What company does Michael Mitchell work for?

Michael Mitchell works for Five Sigma - AI-Native Claims Management.

What is Michael Mitchell's role at Five Sigma - AI-Native Claims Management?

Michael Mitchell is listed as Technical Support Engineer at Five Sigma at Five Sigma - AI-Native Claims Management.

Where is Michael Mitchell based?

Michael Mitchell is based in Cary, North Carolina, United States while working with Five Sigma - AI-Native Claims Management.

What companies has Michael Mitchell worked for?

Michael Mitchell has worked for Five Sigma - Ai-Native Claims Management, Adwerx, Stockfeel Information Co., Ltd., Dude Solutions, and Pearls Of Grace.

Who are Michael Mitchell's colleagues at Five Sigma - AI-Native Claims Management?

Michael Mitchell's colleagues at Five Sigma - AI-Native Claims Management include Aya Shvartz, Tamar Horesh, Jonathan Atkinson, Gilad Dagan, and Roi Perlman.

How can I contact Michael Mitchell?

You can use AeroLeads to view verified contact signals for Michael Mitchell at Five Sigma - AI-Native Claims Management, including work email, phone, and LinkedIn data when available.

What schools did Michael Mitchell attend?

Michael Mitchell holds Full-Stack Engineer Path from Codecademy.

What skills is Michael Mitchell known for?

Michael Mitchell is listed with skills including Japanese Language, Adobe Photoshop, Lightroom, Microsoft Excel, Microsoft Office, Microsoft Powerpoint, Python, and Zbrush.

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