Oversaw daily operations within Salesforce, resolving critical issues swiftly while leading transformative projects that elevated data accuracy and system performance.* Spearheaded a company-wide data cleanup initiative using Cloudingo, significantly enhancing data integrity and consistency* Diagnosed and resolved high-priority system bugs, ensuring uninterrupted business operations and system stability* Expanded Slack workspace integration to streamline cross-functional communication and collaboration* Continuously optimized the Salesforce environment, implementing improvements that boosted overall efficiency and productivity

Collaborated with US operational leaders to lead Salesforce system management, addressing daily challenges and implementing solutions that drove operational efficiency and alignment with strategic business objectives. These initiatives resulted in improved customer engagement, increased sales performance, and enhanced system adoption across the organization.* Enhanced Salesforce CRM functionality by developing and executing tailored strategies that streamlined business processes, boosting customer engagement and driving a 15% increase in sales efficiency.* Analyzed key performance data to identify process inefficiencies and opportunities for improvement, implementing solutions that reduced operational bottlenecks and improved decision-making by 20%.* Led cross-functional teams in gathering business requirements, designing custom Salesforce solutions, and delivering user training and support, improving system adoption by 25%.* Leveraged project management methodologies to spearhead initiatives that optimized system performance and increased operational efficiency, resulting in a 30% reduction in response times and a 20% enhancement in user satisfaction.

Led communication efforts and maintained the PMO Batchat page, ensuring timely updates and consistent information flow for daily and weekly project activities. Collaborated closely with cross-functional teams to align project needs, keeping stakeholders engaged and informed throughout the project lifecycle.* Managed the PMO Batchat page to ensure real-time updates on project statuses, maintaining clear and effective communication* Partnered with cross-functional teams to identify project requirements and drive seamless execution* Ensured all stakeholders remained informed and engaged, promoting transparency and collaboration across project stages* Focused on operational excellence and continuous improvement, leveraging project management methodologies to optimize outcomes and drive efficiency

Supported Account Executives in daily transactional activities and post-sales strategies, while managing my own book of business. Leveraged expertise in pricing strategies and Salesforce to drive data-driven campaigns, optimize account management, and enhance customer satisfaction.* Partnered with Account Executives to support daily transactions, account management, and post-sales strategies, maintaining a 70% support focus while managing my own accounts* Utilized pricing strategies to educate customers and implement data-driven campaigns that improved business outcomes* Leveraged Salesforce to manage daily activities, forecasting, and account management, consistently delivering exceptional results* Collaborated effectively with cross-functional teams to drive business growth, strengthen customer relationships, and increase brand visibility

Led business development across the Midwest Territory, collaborating with resellers, partners, and distributors to achieve substantial revenue growth and expand market reach. Developed and executed strategies for reseller engagement and vertical penetration, significantly enhancing both the company's sales pipeline and market presence.* Managed and grew a $3.5 million pipeline, achieving a 143% year-over-year sales increase by cultivating strong relationships with resellers, national distributors, and technology vendors.* Developed and executed go-to-market strategies, increasing brand visibility and reseller engagement across multiple verticals, with a primary focus on K-12 education.* Led training events that enhanced product knowledge and increased awareness of MaxCases' offerings, driving improved reseller performance and ensuring optimal use of the regional marketing budget.* Negotiated and implemented strategic contracts while managing MDF budgets for promotions, contests, and SPIFFs, resulting in higher reseller engagement and sales growth.

Drove business growth by collaborating with technology manufacturers to create tailored solutions for the K-12 education sector, generating over $500,000 in revenue within 15 months. Managed B2B technology projects and delivered strategic consulting to meet the unique needs of educational clients.* Developed custom proposals in partnership with technology manufacturers, resulting in $500,000+ revenue over a 15-month period* Analyzed customer needs, budgets, and infrastructure to manage B2B technology projects and deliver tailored solutions in educational settings* Integrated partner marketing campaigns into sales collateral and pitches, increasing brand visibility and driving sales growth* Utilized expertise in project management and marketing strategies to exceed client expectations and consistently generate revenue growth

Advanced rapidly through the ranks from E-1 to E-4 due to exceptional performance in both evaluations and project management. Appointed to manage administrative duties in the Admiral's building, where I led a team of four and took on additional responsibilities during the graveyard shift.* Promoted to Petty Officer Third Class (E-4), managing a team of four in the administration of the Admiral’s building* Trained as an Operational Specialist, gaining expertise in naval operations and communication protocols* Managed administration duties during the graveyard shift in the Admiral's building, ensuring smooth operations and adherence to procedures* Served as a tour guide for retired military personnel at Naval Station Great Lakes* Honorably discharged early due to medical reasons