Maisy Johnstone Email & Phone Number

Bothell, Wa, Us

Seattle, Washington, United States

At Remitly, I provide comprehensive AV and technical support for onsite and remote staff, ensuring all meeting rooms are fully functional daily. I troubleshoot a variety of issues, including WiFi, network, laptops (both Mac & PC), printers, software, and applications. I manage Google Suite, Okta, and Jira for ticketing and asset management, handling requests from multiple channels, including our ticketing system, Slack, email, and walk-ups. I have extensive experience supporting executives with Zoom issues, ensuring seamless virtual meetings and resolving technical difficulties promptly. Additionally, I manage complex Google Calendar scheduling, coordinating external, internal, and sensitive meetings across multiple teams and time zones. I created and run our IT onboarding curriculum, ensuring the smooth integration of new hires. I was a key lead in the US for company-wide IT deployment projects, including the deployment of Jira, Workday, auditing and reenrolling devices into MDM systems, and deploying YubiKeys to over 800 employees. I revamped our IT storage room to improve inventory tracking and supported the opening of new offices in Vancouver, Canada, and Washington, D.C. I act as a liaison between IT and other departments, improving service and ticket resolution processes, and have developed an IT onboarding survey automation to better align with the company’s cultural value of continuous improvement.

Mountlake Terrace, Washington, United States

At Maverick Gaming, I maintained internal user accounts, ensuring workflow efficiency and providing exceptional customer service. I diagnosed issues with email, computer hardware, SAAS, OS, and network/internet. I facilitated onboarding and offboarding by ensuring proper functioning of equipment, AD accounts, email, licenses, and VPNs. I coordinated cross-department communication, installed and maintained network cabling, and created SOPs for internal software and workflows. I documented network wiring for 22 casinos and managed IT inventory, improving asset tracking. I set up a new office space for the IT department, coordinating with Facilities to deliver and set up desks, furniture, and organized a new storage area.

Greater Seattle Area

As a Sterile Processing Technician, I provided crucial support to short-staffed departments in hospitals ranging from 100 to 500 beds in the greater Seattle area. Using a standardized one-way workflow, I expertly washed, cleaned, and disinfected all surgical tools and equipment, and meticulously assembled and troubleshot equipment to minimize the risk of malfunctions during procedures. I ensured compliance with Joint Commission standards by diligently assembling, packaging, and sterilizing all instruments to maintain the sterility and safety of the operating room, while also maintaining comprehensive documentation for all equipment and sterilization procedures. During my last contract, I was promoted to the role of lead technician, where I oversaw the surgery schedule for the day and managed the turn-over of emergency equipment, thereby prioritizing patient safety. Operating with nuance, I was the liaison between the operating room and the sterile processing staff. I also skillfully coordinated with clinics and GI to ensure timely equipment delivery, and often stayed late to guarantee the success of the following workday. My communication skills and attention to detail were essential in effectively fulfilling the responsibilities of my role.

Greenville, South Carolina, United States

As a Telesales Representative at Verizon, I played an instrumental role in the company’s continued growth by generating sales and delivering exceptional customer service. I effectively triaged inbound calls from both existing and prospective customers, while also initiating outbound calls to eligible customers in order to provide a more comprehensive understanding of Verizon’s products and services. My ability to actively listen to customer needs allowed me to provide appropriate product and service recommendations. My efforts resulted in the establishment of numerous new commitments from satisfied wireless customers.

Folsom, California, United States

As a Technical Support Representative at Voxpro, I provided exceptional on-call technical support to Nest customers for a range of products, including the Nest Learning Thermostat, Nest Camera, and Nest Protect. I adeptly utilized my problem-solving skills to troubleshoot product issues over the phone or email, with the ultimate goal of resolving the issue or coordinating with the customer service team and/or local vendor to expedite a resolution and ensure complete customer satisfaction.