Md. Mostafa Jamal Email & Phone Number

Dhaka, Bd

Bangladesh

Bangladesh

1. Support business initiatives by optimizing business processes and preparing workflows for improved efficiency and cost-effectiveness.2. Spearheaded the development and maintenance of central MIS dashboard with dynamic visualizations (using Power BI) to provide comprehensive insights into organizational performance metrics, facilitating informed decision-making across departments.3. Collaborating closely with the Business Systems Team to integrate business activities into various systems such as ERP, Billing, and Field Service Management, aligning them with established process flows.4. Support in designing incentive schemes by setting individual and team KPIs and targets to drive sales efficiently. 5. Assess approved incentive schemes ensuring compliance and Recommend changes where required. Monitor and follow-up the disbursement.6. Monitoring and integrating pricing strategies into business systems, acting as the central pricing information hub for different sales channels and cross-functional teams such as marketing communication and Customer Experience.

Sales Support•Leading and managing all activities in support to the Company’s sales department•Retrieve information from Billing System, collect information from the market, analyze and produce reports and circulate to top management. •Follow-up and evaluate recent/running promotions in line with company's strategy and Report to management.•Keep close monitoring of device movement, Forecast device sales as per company’s yearly plan, maintain liaison with SCM regarding device availability.•Check readiness of the billing system before implementing any new campaign or plan.•End-to-End process development. Document/diagram functional process flows. Communicate new process with the stakeholders.•Coordinate in various projects from Sales Operations. Maintain interdepartmental Coordination with IT Billing, Customer Service, Finance etc.•Calculate Distributor’s commission, Trade Incentives, Sales Incentive of SnD & third Party Employees and monitor the disbursement process.•Supervise the timely submission of Monthly sales performance/KPI reports, Monthly finance Report.•Carry out financial reconciliation process of resellers specially the credit parties. Financial settlement of Exit Distributors. Manage new distributor’s enrolment process, Conduct orientation trainings of new distributors.Credit control and Collection Management•Supervise credit control team to perform billing cycle wise credit management activities (disconnection for nonpayment as per policy, list provide to call center for calling program, P2P customers payment monitoring).•Develop process of effective Credit Control through implementation of Credit Control policy & automation.•Monitor smooth collection activities through automation & manual process.•Payment reconciliation of all payment channels (i.e. Banks, MFS, and Online Payment Channel).•Problem resolution by communication with internal & external stakeholders for uninterrupted operations.

Dhaka, Bangladesh

• Manage all sorts of sales data, produce various reports and circulate to assist Top Management, Channel Managers and other stakeholders in making sound business decisions to sustain and improve the competitive position of the organization.• Follow up and evaluate recent/running promotions and campaigns to understand the performance of the launched products and Report to management.• Maintain interdepartmental Coordination for different issues, IT Billing for smooth transference of required data, to check the readiness of the billing system before implementing any new process (i.e. RIM, QLoad etc.), CS for complaint management etc.• Calculate Distributor’s commission, Trade Incentives, Sales Incentive of SnD & third Party Employees and monitor the disbursement process.• Keep close monitoring of device movement, maintain liaison with Supply Chain regarding device availability. Necessary communication with sales channels, customer care and other stakeholders regarding unavailability of any particular device. • Forecast scratch cards sales, monitor stock coverage and accordingly manage the procurement process of new Scratch card.• Monthly finance Report by categorizing facts and statistics (Modem Sales revenue, bandwidth revenue receivables, inventory movement etc.).• Monitor and follow up financial status (Payables and receivables) of reseller accounts in Billing System. Carry out financial reconciliation process of resellers specially the credit parties. Financial settlement of Exit Distributors.• Managing various adjustment process – like Modem price Adjustment of promotional campaign, scratch card lifting adjustment• Manage new distributor’s enrollment process, Conduct orientation training of new distributors

Dhaka, Bangladesh

• Preparing various pre-format and ad hoc reports (Different Channel, Territory, Reseller, Packages/Product wise Activation, and Target vs. Achievement etc.) on daily/weekly/month basis to facilitate management in decision making.• Collect, Prepare, reconcile and submit Monthly Financial Reports of Different Sales channels to Management• Monitoring reseller’s financial accounts in CRESTEL. Communicating with resellers regarding their financial balances (i.e. Payables and Receivables) and follow up accordingly• Processing payment update in customer accounts (Post Paid) and deducting Sales collection amounts from reseller accounts (providing Debit Note)• Assisting in calculating distributors commission/incentive on monthly and quarterly basis and monitoring disbursement process• Managing various adjustment process – like Calculating and disburse Modem price Adjustment of promotional campaign to reseller accounts, scratch card lifting adjustment

Ramna, Palton, Dhanmondi, Old Dhaka

• Ensure the Primary, secondary and Activation target of assigned territory• Availability of product in the territory• Ensure URF submission according to the BTRC rule.• Monitoring stock level of distributor as well as retailers• Distribution coverage expansion• E-top up related issues like zero balance, numeric reach etc. • Manage, motivate and train channel partners i.e. distributor, Retailers• Regular visit to the retail points and ensure placement target• Plan, assess and drive sales campaign, fair etc.• Ensure effective implementation of planed trade merchandising and brand activity• Provide relevant data and feedback to facilitate management for sales promotional activities and strategic planning• Inform and educate distributors and retailers about the product and services• Take active part in company’s ad hoc sales related assigned activities• Provide information and feedback of the competitor’s trade activities• Monitor the commission and adjustment disbursement• Monitor the market float and plan to reduce by necessary arrangement

Keraniganj, Dohar, Nawabganj

• Ensure the Primary, secondary and Activation target of assigned territory• Availability of product in the territory• Ensure URF submission according to the BTRC rule.• Monitoring stock level of distributor as well as retailers• Distribution coverage expansion• E-top up related issues like zero balance, numeric reach etc. • Manage, motivate and train channel partners i.e. distributor, Retailers• Regular visit to the retail points and ensure placement target• Plan, assess and drive sales campaign, fair etc.• Ensure effective implementation of planed trade merchandising and brand activity• Provide relevant data and feedback to facilitate management for sales promotional activities and strategic planning• Inform and educate distributors and retailers about the product and services• Take active part in company’s ad hoc sales related assigned activities• Provide information and feedback of the competitor’s trade activities• Monitor the commission and adjustment disbursement• Monitor the market float and plan to reduce by necessary arrangement