Michael Norwood Email & Phone Number

Houston, Texas Area

Server, Network, and Workstation Administration for client sites.

IT Director duties which include all purchasing, budget, and justification for all technology (Voice {Land & Cell}, Data {WAN & LAN}, and Equipment) with Infrastructure Services Inc. This position maintains all aspects of Technology company wide including remote offices and recommendations to sister companies owned by Infrastructure Services Inc.

Duties included Installing, Maintaining, and Repairing personal computers and printers within the Houston office.

Duties were to Order, Inventory, manage Deployment Team of 3 Technicians, Train any new Technicians, and Coordinate any scheduled deployments of new hardware to customers within Chevron environment using tools such as Global Information Link (GIL). I also was Shared Desktop Support prior to taking over the Coordinator position. My duties in Desktop Support.

Installed, Upgraded (IOS), Configured, and Tested Cisco 3750 48 port POE Access Switches and 12 Port Distribution switches within the Campuses; This is only a three week contract position.

Installed, configured, and maintained the integrity of all computer, facilities, and phone systems at each of the 50 locations. These duties included but were not limited to extensive knowledge of Nortel BCM, Dell Workstations, Dell Servers, HP Servers, HP Workstations, Cisco Routers (2600), Cisco Switches (2900), and various other interconnecting devices.

On various projects for Dell Computers Installing (software and hardware)using programs such as Altiris for imaging and patch management. Repairing Dell workstations and poweredge servers using various Networking OS such as (Novell 6.X/Citrix Winframe&Metaframe/Windows Server NT4/2000/2003) for various companies, government, and educational facilities.

Duties include Inventory, Imaging, Deployment, and Installation of Desktop and laptop computers. Also to support other technicians assigned to this project by adding computer names to the appropriate security groups in Active Directory for software distribution on the Windows 2000 network using Novadign Radia and helping with Windows 2000 conversion on.

. Duties are to create images, maintain image updates for company, and image all new computer acquisitions with Windows 2000 for Equilon using Nortons Ghost Imaging software.

My job duties are to manage their Novell 4.X, Lotus Notes 4.6.4/5.0, and NT 4.x Network while the office is under construction both server and client. With other duties being to repair any problems with workstation connectivity to the network, hardware or software issues with workstations, rollout of new computers using Windows 2000 to various employees in.

Field Network Engineer for NCR/CAIS Internet project. Working as a System Engineer with multiple people working underneath my guidance. My job duties include designing (Determining what technologies and equipment will be used for network), installation of equipment specified for network (such as Cisco 2600 router, Cisco 2924 switches, and type of.

Responsible for training new Employees, NT/Citrix Metaframe Server Administration of 70 Servers with 69000 employees world wide, and help troubleshoot calls Employees couldn't resolve, Phone support for users company wide and Local desktop support for pc using remote management software called Veritas Proxy, oversee all application installation such as.

Supervised,Trained, assigned tasks to six other employees also Installed (such asWiring CAT5, BNC, and Fiber Terminations for network), Designed networkNaming conventions, NDS layout for Novell network, and wiringInfrastructures. Also recommended equipment to use for NetworkInfrastructure, Administered, and Serviced the NT 3.51/4.0, Novell3.x/4.x servers.

Electrician's Helper installing residential and commercial electrical systems.

Nightly Mainframe operations and backups for clinic.

Certification, Ccna Track

Certification, Novell Cne Track

Diploma, Mainframe Operations

Diploma, Computer Programming & Business Applications