Muddasar Munir Malik, Cisa, Cism, Ethical Hacker (Cisco) Email & Phone Number

Pakistan

Islāmābād, Pakistan

Pakistan

• Determining the scope and development of audit program and test procedures, keeping in view the underlying risks & controls; assessing the existing control design; Inquiring, re-performing, and re-computing existing control to assess its operational effectiveness and legitimacy of audit evidence • Collect and analyze data to detect deficient controls, processes, procedures, non-compliance with laws, regulations, management policies, or variation with standards like NIST, ISO 27001, and IPPF• Extensive use of data analytics using tools like Alteryx, PL/SQL, and Teammate Analytics• Preparation of electronic working papers in audit management software (Teammate) and getting them reviewed for quality assurance by VEON’s (parent company) quality assurance team• Preparation of audit report based on evidence obtained during the audit execution and making recommendations (where required), while mitigating the embedded risk to an acceptable level, scheduled implementation of audit recommendations with continuous follow-ups on a monthly basis• Executive management & board presentations, audit committee presentations, audit annual planning, and administration of audit management software (Teammate)Successfully concluded over 30 audit assignments in the past 7.5 years comprising IT, Cybersecurity, Telecom, Business, and Commercial domains: • ITGC: IT General Controls of Critical Applications, Intelligent Network Platform, People Hub HR System, Electronic Voucher Charging• Cybersecurity: Cyber Security Framework and Governance, Cyber Security Review, Security Operations Center (SOC)• Telecom: Network Maintenance Review, Business Continuity & Disaster Recovery Management, Data Centers & Mobile Switching Centers (MSCs)• Business: Fixed Line Management Audit, Datawarehouse Reporting, A2P Pricing, and Monitoring• Commercial: Content Revenue Sharing, Inter Carrier / Interconnect Relations

Islamabad

Manage revenue assurance of wholesale inter-carrier / interconnect and third-party value-added services by using Revenue Assurance Integrity Driller (RAID) system and different tools; successfully developed automated assurance modelsThe inter-carrier / interconnect assurance encompasses the platforms from switch to bill and includes: • Reconciliation of interconnect traffic among MSC, mediation & interconnect billing• Monitoring & managing traffic trends for MSC, mediation & interconnect billing• Retail off-net vs. wholesale traffic comparison• Retail revenue vs. wholesale cost analysis• Interconnect rating verificationThe assurance of value-added services (VAS) includes:• All short codes are defined & charged correctly, and revenue sharing is done as per agreement• Short codes data validation between data warehouse & revenue assurance system (RAID)• Trends monitoring of top 20 short codes

Islamabad, Pakistan

• Request for proposal (RFP) preparation of Billing Customer Care & Interconnect Settlement (BCC&I) solution comprising of mediation, billing, interconnect settlement, and customer care modules• Involved in pre-qualification of vendors and proof of concept (POC) of the proposed solutions• Ensure the solution is delivered according to software requirements specifications and timelines are met as per the project plan• Stakeholders’ management to ensure the successful implementation of the project

Rawalpindi, Pakistan

• Managing the implementation of ZTE Z-SMART Billing & Customer Care Solution according to the project plan and stakeholders’ requirements• Functional testing of the new system, including GAP analysis, PAT, and FAT• Execution of production software and configuration changes and maintaining the system operation procedures• Designed new logic of business / pre-processing rules• Managed operations of the mediation, customer, interconnect billing

Islamabad, Pakistan

• Requirement gathering and analysis of interconnect settlement module of PTCL Billing & Customer Care Solution• Designed service workflows in the system• Developed data migration and traffic reconciliation scripts