Melissa Michaels Email and Phone Number

● Scrum Master for multiple Guidewire development teams (Policy Center, Billing Center, Digital Portals)● Facilitate Sprint Review, Sprint Planning, Backlog Refinement, and Retrospective meetings● Remove daily team blockers to help the team to achieve the sprint goals and deliverables● Continuously advocate for Agile principles

Manual Quality Assurance Tester specializing in rating accuracy for Personal, as well as Commercial lines of business in the Insurance Industry. Guidewire software used, Rally/Jira for User Story/Defect tracking.

Responsible for technical support & quality assurance related activities related to usage, maintenance, and development of products and services. Provide frontline internal support through analysis of submitted issues, testing, resolution determination. Additional responsibilities include development and execution of various test scripts, defect tracking, result analysis, bug prevention. Work with software development team to ensure that hosted web products are stable, reliable, scalable, and… Show more Responsible for technical support & quality assurance related activities related to usage, maintenance, and development of products and services. Provide frontline internal support through analysis of submitted issues, testing, resolution determination. Additional responsibilities include development and execution of various test scripts, defect tracking, result analysis, bug prevention. Work with software development team to ensure that hosted web products are stable, reliable, scalable, and responsive to our customer’s needs. Defect Tracking in Test Rail and Jira, tickets reported in Redmine, Code tested in Ruby. Show less

Used Test Rail and Service Now for the Testing and Execution of our testing lifecycle for students enrolled in schooling outside of the public classroom (at-home). Ran queries in SQL to help verify information made it from the backend to the UI. Daily Scrum Calls, test plan updates, cross browser testing used.

Agile Test environment using TFS to create test plans, test cases, and scenarios for multiple projects simultaneously. Work with BA directly for any design flaws. Work directly with developers for any unresolved issues. Handled 5 separate proprietary web applications for testing medical portals that contained patient information, as well as the ordering, shipping and handling of medical prosthetics for patients.

Magazine Publishing company with Agile environment web testing on 40 magazine websites using Wordpress and Drupal (5,6,7) CMS platforms; with code in PHP, JAVA, HTML. Multiple browser and mobile device (android and apple, phones and tablets) testing. Daily Scrum meetings, weekly project updates, using Mantis online bug tracker and JIRA.

Internal software functionality and usability applications and workflows tested. Responsible for creating and maintaining Test plans, capacity plans, execution plans, test reports, and defect management based upon business requirements, impact matrices and processes.

Handled escalated calls in regard to account issues, often dealing with the misposted or missing payments.