Michael Mirabal Ii Email & Phone Number

Las Vegas Metropolitan Area

Covert potential clients into customers. This involves managing communication with clients regarding the status of properties, arranging showings, and providing information on the value of selected properties as well as any areas of concern for further evaluation. Additionally, I am responsible for managing access control to vendors who assist in preparing.

Las Vegas, Nevada, United States

Worked closely with external consulting group to start up a new department within MGM Resorts focused on personalized marketing communications for mobile, executive level Casino Host teams and email marketing channels. My role was to define tests and use cases that align with MGM’s vision and capabilities for personalization. I managed roadmaps and.

Las Vegas, Nevada Area

South Lake Tahoe, California

Self Inflicted Mid-life Retirement.....and enjoying every minute of it!

Las Vegas, Nevada Area

In this role, I was tasked with executing the award winning M life Rewards loyalty program across various channels, reaching a broad audience of 5.3 million active members. I also spearheaded the launch of a revised M Life Rewards program which included updated benefits and a reinvestment model that led to significant annual savings of $12 million..

My responsibility was to develop strategies, tools and analytics to identify real-time marketing opportunities. I collaborated with various stakeholders to validate the opportunity and define tools to capture these opportunities across multiple channels such as web, mobile, guest service, employee efficiency, in-room, retail and gaming spaces. These.

Las Vegas, Nevada Area

Responsible for developing, managing and facilitating leadership courses that support our corporate employee engagement strategy to all levels of company leadership

Assisted in the development of tools to execute real-time marketing programs used by different areas on the casino floor. Defined opportunity segments mined from structured meetings with property leadership and data obtained from different sources. Was one of only two non-IT resources that maintained and created rules in the system for programs throughout.

Developed and analyzed marketing programs for new guest acquisitions. Managed and reconciled a $2.5 million annual budget per property. Partnered with other departments to execute marketing strategies and to maintain the integrity of the Total Rewards brand. Tasked with ensuring that our marketing processes positively impacted the customer service.

Developed and analyzed marketing programs for new guest acquisitions. Managed and reconciled a $2.5 million annual budget. Partnered with other departments to execute marketing strategies and to maintain the integrity of the Total Rewards brand. Tasked with ensuring that our marketing processes positively impacted the customer service experience.

Created and delivered training program for the second iteration of Total Rewards to all HET properties nationwide. Responsible for the final resolution of customer issues that were escalated to the corporate level. Worked with external partners to increase customer added value to the Total Rewards brand.

Assisted in the hiring process and coached team to ensure “A+” level of service. Conducted audits of Total Rewards procedures. Responsible for department scheduling and approval of time off requests.