Mohsin Akhtar Email & Phone Number

Washington, District Of Columbia, United States

• Perform end-to-end installation of the Afiniti product suite.• Engineer telephony integration of Afiniti within client environment.• Work on Proprietary software design of Afiniti’s outward facing components including switch interface to communicate with all eminent CTI components in client data center for advanced control during routing and behavioural pairing.• Execute end-to-end telephony integrations and design of Afiniti product suite within Afiniti client environments.• Perform extensive unit, feature, and integration testing of Afiniti product in internal and client labs before performing cutover (go-live) in production.• Analyse and modify client routing configurations using Afiniti’s internal tools to validate and ensure the Afiniti solution is properly incorporated.• Conduct design and handover sessions with the technical support team for 24X7 monitoring and resolving production issues in client environment• Collaborate with Avaya developers on Afiniti product enhancements. Perform build release upgrades for Afiniti Product Services on a frequent basis to enable new features and apply fixes.

Washington, District Of Columbia, United States

Islamabad, Islāmābād, Pakistan

Responsible for client discovery, feature development, designing integration solutions, deployment of Afiniti, and providing initial production expertise.Designing and Executing end-to-end telephony integrations architecture and design for Afiniti client deployments. Develop technical roadmap for the overall solution including high level design and integration..Plan upgrades within the client environment for latest Afiniti releases.Facilitating R&D and development teams for design and implementation of new enhancements / features. Liaise with internal teams for cross functional team coordination to achieve business goal this includes Pre-Sales, Project Management, Development, QA.

Islamabad , Pakistan

• Responsible for requirement elicitation and creating relevant user stories and defining concrete business requirements for critical and complex business needs.• Design, plan and implement technology solutions and report on service delivery commitments to ensure new projects/change requests are implemented within the agreed time frame and scope of work.• Co-ordinate with internal/external stakeholders and vendors for effective cost negotiations and drive technical solution design assuring Information Security and Quality Assurance control regime.• Ensure adherence with standardized enterprise system architecture and IT framework.• Capacity planning of MFS platforms to accommodate for future product forecasts in line with business strategy.• Identify optimization areas in current system flows and lead initiatives for enhancing customer experience.• Solution Architect for key strategic as well as ad-hoc projects related to Easy Paisa Mobile App enhancements, Mobile wallet on-boarding, regulatory compliance as well as 3rd party integrations.

Trondheim Area, Norway

• Responsible for market campaign analysis and growth hacking strategy for a start-up company aiming to develop a grid of carriers and a physical internet for cargo transport.• Assisted with customer segment analysis and market research for targeted digital marketing.• Worked on design of API connectivity platform for transporters and logistic providers.

Trondheim Area, Norway

CTT is a research project funded by EU, climate-KIC & Trondheim Kommune aimed towards designing an automated system for real time greenhouse gas (GHG) emissions monitoring and reporting for municipalities.• Responsible for system deployment, integration and design of an automated system for real time GHG emissions monitoring and reporting for municipalities funded by EU & climate-KIC.• Designed test cases for quality assurance of Sensor Devices & IOT network functionality and scalability.• Composed a research report on Sensor validation & calibration Technologies.

Islamabad

• Served as a Technical Lead for software integration projects with CRM and mobile financial system and took the role of Solution Architect for several strategically vital application development projects.• Enhanced business visibility by designing new KPIs based on traffic pattern and customer behavioral analysis.• Led product development for an exploratory project by requirements analysis, business case development and preparation of functional specifications.• Optimized the performance of Digital service entities by network modeling and process optimization.• Planned expansion targets by calculating system forecast and developing technical road maps.• Streamlined the process of IT Service Management within the team by introducing ITIL framework of Service Level Management and Change Management for all new projects and ensured its compliance and integration.• Planned commercial targets by financial forecasting and risk analysis for Digital Services.Selected Accomplishments Increased ad viewership by 30% by tailoring marketing based on subscriber preference using regression modeling. Scrum Master for a 10 Million Dollar agile project to revamp the milk procurement value chain for a leading FMCG company to a digital mobile Application based NFC solution resulting in a new revenue stream.

Islamabad ,Pakistan

Ufone is cellular service provider of voice, data & communication to approximately 24 million subscribers and is part of the Etisalat Corporation, one of the largest mobile operators in the world.'• Responsible for operation, troubleshooting and fault diagnosis of Value Added Services Servers & Databases.• Designed customized reports through SAP BO for revenue opportunities identification.• Streamlined ETL mapping, business processes & coordinated scrum sessions for data analytics projects.• Worked on new service configuration, menu creation, data charging, policy Control and video Optimization.Selected Accomplishments  Implemented a reporting dashboard to gain 70% more visibility on data quality issues and performance bench marking through in-house SQL queries and Linux bash scripts.  Saved 5000 man hours per year by developing reporting tool using VBA.

Islamabad,Pakistan

• Responsible for Operations & Maintenance of nationwide Motorola and Huawei WiMAX network.• Trouble Tickets (TT) resolution by employing different tools to figure out the root cause of network problems and suggestion of appropriate solution.

Master Of Science (M.Sc.), Project Management

Bachelor Of Engineering (B.E.), Telecommunications Engineering