Mireia Molas Email & Phone Number

Barcelona, Ct, Es

Barcelona, Cataluña, España

Selección de productos y servicios de la familia de Workwear, así como gestión y negociación con los proveedores derivada de la misma.

Impulsar en las divisiones comerciales acciones para la implementación y crecimiento de las familias de ropa y calzado.

Analizar e identificar la mejor estrategia de precio de su segmento para asegurar los resultados de ventas.

Desarrollar, implementar y hacer seguimiento de cualquier proyecto que se lleve a cabo dentro de la categoría de referencia.

Proponer y ejecutar las acciones promocionales que contribuyan a alcanzar los resultados de ventas.

Contribuir a la estrategia de desarrollo sostenible de Lyreco.

Barrie, Ontario

Hampton Inn & Suites by Hilton

Organizing and coordinating events timelines, ensuring the service runs smoothly and efficiently.
Coordinating and overseeing decor set-up and breakdown.
Processing and receiving food orders on time.
Liaising with vendors and external suppliers.
Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand.
Coordinating group reservations, reporting to Sales Manager and Revenue Manager.
On-Site visits with potential clients.
Creating and maintaining customer-driven operations, empowering hotel staff to excel in superior customer care.
Protecting the hotel’s financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable and all other financial transactions.
Managing social media (Instagram and Facebook).

Toronto, Canada Area

Providing exceptional customer service to our guests through anticipation of their needs and providing an efficient, friendly and responsive service at all times.
Managing all reservations requests.
Performing check-in and check-out of guests and groups including room assignment.
Use of revenue management skills to maximize revenue and occupancy levels.
Managing our online availability on a daily basis
Processing deposits and payments for all direct reservations.
Managing all daily tasks of our housekeeping department including assigning rooms to clean and making orders of cleaning products to our suppliers.
Managing all group reservations.
Overseeing breakfast operations.
Coordinating with the team members in Mexico.
Hiring procedures, planning and performing training to all new team members.

Barcelona

New Opening
Providing exceptional customer service to our guests, anticipating their needs and adjusting their room depending on them.
Check-in procedures including room assignment.
Check-out procedures including company billing and travel agency reconciliations.
Cash balancing, including billing procedures.
Trip Planner: An exclusive service offered to all our guests helping them to plan their experience in Barcelona. Booking tickets for tourist attractions, restaurants and tours.
Managing all extra services offered (wheel-chair, baby cot, tours…) and making sure every guest’s needs are fulfilled.

Barcelona

Worked with Norwegian Cruise Line through BC Tours Barcelona during winter and summer cruise seasons. Part time.

• Assist in the disembarkation of the cruises, including tasks like luggage control, lost&damage baggage desk assistant and managing private group and individual transfers to hotels and the airport.
• Check-in Agent and customer service.
• Schengen Visa controls tasks including making sure every passenger has the Visa required for the whole trip.

London, United Kingdom

The SIT Program has been designed to train hotel management graduates in order to achieve the role of a supervisor. This program gives the opportunity to learn how the housekeeping department works in the Hilton London Metropole, one of the biggest events & conferences hotels in Europe (1.053 rooms).

To ensure that all bedrooms are cleaned and maintained to the required standards and handed back on a daily basis, complying with productivity timing.
To supervise and coach the room attendants and corridor cleaners under my responsibility. Teams in duty up to seven people.
Training all new room-attendants and revising veteran room attendants using a spot-check file to identify improvements.
Follow-up with housekeeping managers about team members’ development and improvement, creating motivational procedures and rewards systems to maintain Hilton’s room standards.
Managing daily operations including assigning rooms for deep cleaning and assisting maids in VIP En-Suite rooms.
Internal housekeeping cross-trainings with all positions (Office coordinator, Deputy Manager, Building Manager, Head of Department).
Internal cross-trainings in all operational departments in the hotel (F&B, MICE, Reservations, Front Desk, Guest Services, Concierge, Executive Lounge and Internal Call Center, MAGIC).

Barcelona

Check in procedures.
Check out procedures.
Concierge duties including city recommendations and booking tickets for tourist attractions.

Barcelona

Event planning tasks including the creation of event budgets and contracts for our guests.
Daily creating of an informative document with detailed information for each hotel department to facilitate internal communication.
Guarantee the quality of the service given by supervising the event preparation on-site.
Create event packages for attendees; includes event tickets, venue maps, directions, contact information and lunch times.

Barcelona

Check in procedures.
Check out procedures.
Concierge duties including city recommendations and booking tickets for tourist attractions.
Daily breakfast waitress attendant from 9am to 10am to help organize breakfast during peak hours.

Bachelor'S Degree, Hotel/Motel Administration/Management, Hotel Management

Tourism & Hospitality Education & Research.

Bachelor'S Degree, Hotel/Motel Administration/Management, European Studies

International Semester