Miguel Molina Email & Phone Number

Houston, Texas, United States

Led a team of IT professionals from tier 1 helpdesk to tier 3 system and network engineersEstablished and enforced IT policies, procedures, and best practices to put team in position tobe able to best serve our customers.Provided technical leadership and mentorship to junior team members, fostering acollaborative and high-performance work.

Houston, Texas, United States

Spearheaded automation initiatives to optimize workflows, reduce manual tasks, and enhanceproductivity, increasing efficiency.Played a key role in the selection and deployment of technologies, including cloud services,remote management platforms, and automation tools.Maintained and implemented infrastructure to support business-critical applications.

Houston, Texas

Responsible for setting up, testing and troubleshooting StillShot system at NFL games. Duties include:- setting up computer systems- setting up and distributing Surface tablets- configuring Wifi hotspots - communicating and working with team officials, players and league officialsweekly wiring of fiber cabling- troubleshoot video components, network.

Houston, Texas Area

Cisco Enterprise and Cisco Meraki networking, VOIP, Windows Active Directory, Azure Active Directory, Windows Server 2003-2016, Windows XP-10, Office 365, Sonicwall, VMWare

Houston, Texas Area

• Design, implement, and troubleshoot single and multi-site deployments within the technical discipline (including Hyper-V, VMware, Microsoft Azure, and other Virtualization solutions.)
• Design, implement, and troubleshoot the end-user experience as it pertains to the interaction with technology within the technical discipline.
• Modify each future deployment (and the associated process documentation) with improvements learned from previous deployment, including automating as much as… Show more
• Modify each future deployment (and the associated process documentation) with improvements learned from previous deployment, including automating as much as possible to improve future deployment efficiency.
• Research and study technology trends within the technical discipline, bringing changes to processes and product and service offerings.
• Clearly organize and communicate-for-understanding technical concepts and details to a variety of audiences, both technical and non-technical.

Houston, Texas Area

• Assist L1 technicians with solving basic technical problems
• Investigate escalated issues and confirm the validity of the initial diagnosis
• Provide support for issues with users, applications, systems and network infrastructure
• Serve as the owner and key point of contact to clients on assigned tickets
• Perform administration, support and troubleshooting for all technologies within Aldridge’s IT Architecture, which can be found at http://www.aldridge.com/architecture
• … Show more

Houston, Texas Area

Configure, monitor and maintain cloud services (e.g. Office 365), servers (e.g. AD, Exchange), networking, and computer hardware and software. Provide support and resolution for customers. Maintain ticketing system with documentation, upgrades, changes, as well as use ticketing system to track all work being performed. Cultivate relationships with clients.

Investigates and resolves computer software and hardware problems from end users as well as network issues. Active Directory and other network support provided on various accounts. Document all issues into Clarify and Falcon ticketing systems. Help users understand the source of their problem and offers helpful information to prevent future problems. Test.

Various projects contracted out to teams of 2 technicians. Such projects included upgrade on all PCs requiring memory upgrades and software installation changes on apporximately 800 computers. Required documenting information about each computer's location and identification information. Projects also included reimaging tablets to a Windows XP build.

Locating and resolving any technical issues with a customer's PDAs (such as Blackberry, Treo, Pocket PCs) and broadband wireless aircards. Taking preventive measures to eliminate issues from reoccurring. Setup and troubleshooting is entered into the ticket/billing system which also showed account changes, features on account, and activity on the account..

Houston, Texas Area

Assisted with setup and troubleshooting cable television, high speed data connections, and digital phone (VoIP) issues, and ensuring a customer's issue was taken care of. Cable television issues consisted of cable ready TVs, converters and digital video recorders. High speed data and VoIP issues involved diagnosing signal levels and determining cause of.