Miguel Molina Email & Phone Number

Houston, Texas, United States

Led a team of IT professionals from tier 1 helpdesk to tier 3 system and network engineersEstablished and enforced IT policies, procedures, and best practices to put team in position tobe able to best serve our customers.Provided technical leadership and mentorship to junior team members, fostering acollaborative and high-performance work environment.Management of IT projects, scheduling, and resource allocation, ensuring that projects weredelivered on time, within… Show more Led a team of IT professionals from tier 1 helpdesk to tier 3 system and network engineersEstablished and enforced IT policies, procedures, and best practices to put team in position tobe able to best serve our customers.Provided technical leadership and mentorship to junior team members, fostering acollaborative and high-performance work environment.Management of IT projects, scheduling, and resource allocation, ensuring that projects weredelivered on time, within budget, and to spec Show less

Houston, Texas, United States

Spearheaded automation initiatives to optimize workflows, reduce manual tasks, and enhanceproductivity, increasing efficiency.Played a key role in the selection and deployment of technologies, including cloud services,remote management platforms, and automation tools.Maintained and implemented infrastructure to support business-critical applications andservicesProactively monitored system performance, identified areas for optimization, and implementedmeasures to… Show more Spearheaded automation initiatives to optimize workflows, reduce manual tasks, and enhanceproductivity, increasing efficiency.Played a key role in the selection and deployment of technologies, including cloud services,remote management platforms, and automation tools.Maintained and implemented infrastructure to support business-critical applications andservicesProactively monitored system performance, identified areas for optimization, and implementedmeasures to mitigate risks and vulnerabilities. Show less

Houston, Texas

Responsible for setting up, testing and troubleshooting StillShot system at NFL games. Duties include:- setting up computer systems- setting up and distributing Surface tablets- configuring Wifi hotspots - communicating and working with team officials, players and league officialsweekly wiring of fiber cabling- troubleshoot video components, network configurations, and hardware issues

Houston, Texas Area

Cisco Enterprise and Cisco Meraki networking, VOIP, Windows Active Directory, Azure Active Directory, Windows Server 2003-2016, Windows XP-10, Office 365, Sonicwall, VMWare

Houston, Texas Area

• Design, implement, and troubleshoot single and multi-site deployments within the technical discipline (including Hyper-V, VMware, Microsoft Azure, and other Virtualization solutions.)• Design, implement, and troubleshoot the end-user experience as it pertains to the interaction with technology within the technical discipline. • Modify each future deployment (and the associated process documentation) with improvements learned from previous deployment, including automating as much as… Show more • Design, implement, and troubleshoot single and multi-site deployments within the technical discipline (including Hyper-V, VMware, Microsoft Azure, and other Virtualization solutions.)• Design, implement, and troubleshoot the end-user experience as it pertains to the interaction with technology within the technical discipline. • Modify each future deployment (and the associated process documentation) with improvements learned from previous deployment, including automating as much as possible to improve future deployment efficiency. • Research and study technology trends within the technical discipline, bringing changes to processes and product and service offerings. • Clearly organize and communicate-for-understanding technical concepts and details to a variety of audiences, both technical and non-technical. • Understand client operating goals and business technology environments, and design and implement appropriate, feasible Aldridge-supported technology solutions. • Proactively manage and report upon individual portfolio of active work, both actively in-progress and upcoming, to understand task priorities and achieve on-time, on-budget, quality delivery. • Coordinate project delivery components with other resources (e.g. Field Technicians) as most appropriate and efficient. • Proactively recognize and mitigate risk and communicate and overcome blocking issues to achieve project objectives within agreed parameters and constraints. Show less

Houston, Texas Area

• Assist L1 technicians with solving basic technical problems• Investigate escalated issues and confirm the validity of the initial diagnosis • Provide support for issues with users, applications, systems and network infrastructure • Serve as the owner and key point of contact to clients on assigned tickets • Perform administration, support and troubleshooting for all technologies within Aldridge’s IT Architecture, which can be found at http://www.aldridge.com/architecture •… Show more • Assist L1 technicians with solving basic technical problems• Investigate escalated issues and confirm the validity of the initial diagnosis • Provide support for issues with users, applications, systems and network infrastructure • Serve as the owner and key point of contact to clients on assigned tickets • Perform administration, support and troubleshooting for all technologies within Aldridge’s IT Architecture, which can be found at http://www.aldridge.com/architecture • Administer applications for client (hosted and on-premises) • Provide advanced remote access support, such as VPN, Terminal Services, and Citrix • Regularly review and maintain system documentation in our PSA (Professional Services Automation) system • Document all modification actions to supported systems’ configurations in the PSA • Work service tickets in the PSA by way of established procedures • Accurately enter all work as service tickets into the PSA, providing thorough details on the issue, the actions taken and expected next steps appropriate for both internal and client consumption • Communicate with clients as required, including: keeping them informed of incident progress, upcoming changes, and scheduled maintenance windows Show less

Houston, Texas Area

Configure, monitor and maintain cloud services (e.g. Office 365), servers (e.g. AD, Exchange), networking, and computer hardware and software. Provide support and resolution for customers. Maintain ticketing system with documentation, upgrades, changes, as well as use ticketing system to track all work being performed. Cultivate relationships with clients, service providers, and vendors. Supported clients on-site locally, as well as remotely across the US and Canada.

Investigates and resolves computer software and hardware problems from end users as well as network issues. Active Directory and other network support provided on various accounts. Document all issues into Clarify and Falcon ticketing systems. Help users understand the source of their problem and offers helpful information to prevent future problems. Test software and hardware to provide users with the applications necessary for their job duties. Support HP and Dell desktops, IBM/Lenovo… Show more Investigates and resolves computer software and hardware problems from end users as well as network issues. Active Directory and other network support provided on various accounts. Document all issues into Clarify and Falcon ticketing systems. Help users understand the source of their problem and offers helpful information to prevent future problems. Test software and hardware to provide users with the applications necessary for their job duties. Support HP and Dell desktops, IBM/Lenovo notebooks, and Blackberry devices on both AT&T and T-Mobile. Show less

Various projects contracted out to teams of 2 technicians. Such projects included upgrade on all PCs requiring memory upgrades and software installation changes on apporximately 800 computers. Required documenting information about each computer's location and identification information. Projects also included reimaging tablets to a Windows XP build, configuring applications required, migrating data from user's existing machine to tablet.

Locating and resolving any technical issues with a customer's PDAs (such as Blackberry, Treo, Pocket PCs) and broadband wireless aircards. Taking preventive measures to eliminate issues from reoccurring. Setup and troubleshooting is entered into the ticket/billing system which also showed account changes, features on account, and activity on the account. Any trouble tickets requiring escalation were entered into Remedy and referred to Network team for resolution

Houston, Texas Area

Assisted with setup and troubleshooting cable television, high speed data connections, and digital phone (VoIP) issues, and ensuring a customer's issue was taken care of. Cable television issues consisted of cable ready TVs, converters and digital video recorders. High speed data and VoIP issues involved diagnosing signal levels and determining cause of customer's issue. Troubleshooting details were entered into logging system to keep track of account activity.