Monica Montoya Email & Phone Number

Denver, CO, US

• Managed union payroll for an organization of up to 160 personnel.
• Developed and maintained internal control and confidentiality processes for accounting.
• Retrieved and processed internal reports on a weekly basis, to inform executives, project managers, and foreman on job status.
• Evaluated timecards for accuracy for regular and overtime hours.
• Supported human resources staff with new hire orientations.
• Reviewed human resources paperwork for accuracy and completeness by verifying, collecting and correcting additional data. E-verify and State Directory of New Hires.

• Directed guests and routed deliveries and courier services.
• Opened and properly distributed incoming mail.
• Answered, screened, and managed incoming and outgoing calls while recording accurate messages.
• Maintained a clean reception area, including lounge and associated areas.
• Greeted numerous visitors, including VIPs, vendors and interview candidates.
• Maintained office operations, including office supplies and equipment, and shipping services.

• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Processed quarterly vault and ATM audits with a zero error rate.
• Maintained friendly and professional customer interactions.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Trained, coached and mentored staff.