Human Resources/Talent Management services include: strategic employment branding; recruiting/hiring; employee handbook creation/revision; onboarding process creation/revision; HRIS software selection, negotiation, and implementation (including APIs); performance management process improvement; standardizing job descriptions and KPIs; compensation benchmarking; social media management; policy & procedure creation/revision; document standardization and data management; content-creation and learning & development training plans and tools.I am available for project-based, short-term, recurring, or long-term HR projects.

• Research, implementation, and training of ATS and electronic Onboarding system • Creation of hiring and recruiting practices, retention program, and training initiatives across all channels and divisions • Provide career counseling and direction to current employees • Insure that company resources are identified and properly allocated, including human capital, training and development tools, as well as strategies and methodologies for recruiting and retention

• Initiate and provide strategic operating direction for the retail operations team• Direct store operations to achieve annual company sales targets• Provide direction and leadership to field operations• Refine store practices that lead to superior levels of customer service• Provide counsel and direction in all store operating matters • Provide leadership and direction to insure that future leaders of the company are identified and developed• Find, attract and hire highly talented individuals to advance the company’s vision• Utilize field and corporate resources to strategically improve company and store(s) performance• Direct and coordinate special events and incentives to promote store sales• Monitor policies and procedures in the field to ensure compliance and eliminate risk• Ensure implementation and execution of corporate marketing programs in the stores• Coordinate messaging from Human Resources, Finance, Marketing, and Store Operations in communicating performance measures to the front line

• Negotiated strategic Preferred Supplier Agreements with corporations such as Coca-Cola Enterprises• Effectively repositioned the brand in an industry where we were struggling to maintain market share• Created training tools such as phone and email scripts for use in procuring new accounts• Grew sales and managed multiple high-level customer accounts through the US and Canada including: Coca-Cola Enterprises, Fresh express, Del Monte, and Gerber

• Organized meetings with the assistance of Account Executives• Experienced all aspects of the agency by working in each department• Assisted Public Relations and Media in contacting clients• Researched information for new accounts

• Excelling in customer service and suggestive selling• Processing cash and credit transactions• Merchandising stock on the sales floor

• Demonstrated excellent customer service by achieving several 100% scores on evaluations by secret shoppers• Trained, supervised, and motivated new employees and management• Developed a method and plan-o-grams to merchandise all new stock• Maintained computer operations, deposit logs, payroll, and daily sales log

• Wrote, designed and edited direct mail advertisements for prospective students• Assited Financial Aid, Admissions, Student Services and Instructors with daily tasks• Booking appointments, answering telephone, and typing• Provided fulfillment of A.B.H.E.S. Guidelines

• Maintaining optimum customer service in a fast paced environment• Handling cash and credit transactions, at least $7000 per shift• Participated in Disney’s business philosophy classes and was awardeda “Mouster’s Degree”• Responsible for maintaining, opening and closing Outdoor Food and BeverageKiosks within Disney’s Animal Kingdom