Mark Moran Email and Phone Number
Mark Moran work email
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Mark Moran personal email
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Mark Moran phone numbers
A natural, proactive leader able to identify root-cause issues, quickly formulate action plans and drive improvement. Passionate problem solver and customer advocate demonstrated by results along with feedback from customers, partners, employees, peers, and leadership. Able to bridge the gap between Sales, Operations, and Technology teams to deliver value to customers and leverage new technologies such as Generative AI and Machine Learning.Specialties: Strategic planning, process improvement, digital transformation, analytics, supply chain planning, demand planning, supply planning, inventory optimization, operations, customer service, field service, outsourcing, call center, business intelligence, strategic sourcing, service parts planning, product development, network optimization, customer experience management, vendor management, public speaking, turn-arounds, ITIL, Six Sigma, Lean, Big Data, CRM, Tableau, Salesforce, ServiceMax
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Vice President | Practice Lead - Aftersales Service ConsultingGenpact Aug 2022 - PresentNew York, Ny, UsLeading the Aftersales Service consulting practice in the Americas. Focused on providing value to clients by transforming customer service, service parts, field service and connected assets.
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Vice President | Practive Lead - KetteqGenpact Aug 2022 - PresentNew York, Ny, UsGrowing the partnership between Genpact and ketteQ to solve supply chain problems facing companies today. ketteQ is the only provider of supply chain planning and visibility solutions built on salesforce.com and AWS. The configurable platform delivers a unique user experience, breakthrough fast-solve architecture and fast time to value.
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Practice Lead | Aftersales Service AmericasGenpact Jan 2022 - PresentNew York, Ny, Us
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DirectorGenpact Mar 2021 - Jan 2022New York, Ny, Us
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Senior ManagerGenpact Mar 2019 - Jan 2022New York, Ny, Us
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Delivery ManagerGenpact Sep 2018 - Mar 2019New York, Ny, Us
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Delivery ManagerBarkawi Management Consultants Sep 2016 - Sep 2018Munich, Bavaria, DeHelping companies through the digital transformation to leverage technology and process to transform their business. -
Senior ConsultantSand Cherry Mar 2016 - Sep 2016Denver, Co, UsHelping enterprises improve their customer service and operations. -
FounderOhrid Consulting Aug 2010 - Sep 2016Management consultant focused on helping companies improve customer service and reduce cost. Focused on leveraging technology to streamline operations to enable focus on more complex challenges.
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Director - OperationsWest Safety Services Oct 2012 - Mar 2016Longmont, Colorado, UsLeading the Customer Support Center for West Safety Services' Government Solutions group supporting 911 call centers globally. -
Focused ParentMoran House Jan 2012 - Sep 2012Spending valuable time with my son after traveling 100% last year
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Director Of Logistics And Customer CareJawbone Feb 2011 - Jan 2012San Francisco, Ca, UsOversee logistics, fulfillment, returns, and customer care for the foremost maker of wearable personal technology that is comfortable, usable and beautiful. Our Jawbone product revolutionized the Bluetooth headset category with its proprietary noise elimination technology and innovative hardware design. -
Vp Of OperationsPendum, Llc Jan 2009 - Aug 2010Lead product management, field performance, and operations strategy for largest independent servicer of ATMs in the U.S. -
Global Customer Experience DirectorAvaya Jul 2006 - Jan 2009Morristown, New Jersey, UsDirect process improvement in Avaya's call centers including field and parts operations to drive increased customer satisfaction. Improved customer satisfaction ratings by over 50% in 12 months. Lead Avaya's effort to become JD Power & Associates certified for service excellence. -
Director, Field ServiceDell Nov 2001 - Jun 2006Round Rock, Texas, UsManage U.S. field service technicians performing over 2 million on-site customer visits annually with a $200 million budget. -
ManagerAccenture Aug 2000 - Sep 2001Dublin 2, IeAssisted large corporations realized efficiencies in their supply chains and develop long-term supply chain strategies. -
ConsultantUniversity Of Tennessee Aug 1999 - May 2000UsSupply chain optimization for Philips consumer electronics distribution network. -
InternLockheed Martin May 1999 - Aug 1999Bethesda, Md, UsMBA internship - Lean analyst for Joint Strike Fighter program -
Program ManagerPanasonic Apr 1996 - Aug 1998Newark, Nj, UsLed development and program management for GM sounds systems driving $15 million in annual revenue. -
Development EngineerGeneral Motors (Delco Electronics) Jun 1995 - Apr 1996Detroit, Michigan, UsDeveloped anti-lock brake and traction control systems for GM mini-van platforms.
Mark Moran Skills
Mark Moran Education Details
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University Of Tennessee, KnoxvilleOperations & Logistics -
Virginia TechEconomics Minor
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Scranton Preparatory SchoolHigh School
Frequently Asked Questions about Mark Moran
What company does Mark Moran work for?
Mark Moran works for Genpact
What is Mark Moran's role at the current company?
Mark Moran's current role is Strategic & digital transformation leader in aftersales service & supply chain.
What is Mark Moran's email address?
Mark Moran's email address is ma****@****ado.com
What is Mark Moran's direct phone number?
Mark Moran's direct phone number is +172098*****
What schools did Mark Moran attend?
Mark Moran attended University Of Tennessee, Knoxville, Virginia Tech, Scranton Preparatory School.
What skills is Mark Moran known for?
Mark Moran has skills like Vendor Management, Process Improvement, Operations Management, Program Management, Management, Strategy, Crm, Outsourcing, Cross Functional Team Leadership, Strategic Planning, Leadership, Analysis.
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