Mark Morelock Email & Phone Number

Deerfield, IL, US

Chicago, Illinois, US

• Project manager for 50+ escalated projects with a $10 million budget for repairs while consistently reporting to key stakeholders on project timelines, budgets, and client requests.
• Led a team of direct reports working cross-functionally with numerous stakeholders to meet client satisfaction metrics and budget constraints for 6 states. Forecasted benefits, problems, and trends regarding facilities.
• Single POC for all escalations, client requests, and communication to Chase leadership for facility maintenance operations.

Chicago, Illinois, US

• Led the administration and management of client-facing information products used in live business decisions by Chase executives during and in the aftermath of hurricane Ida. Managed over $5 million in efforts to get 64.
• Sustained consistent reporting, internal and external, for numerous variations of deliverable reports per client demands while continuously adapting to the client's needs.
• Worked with team to develop new SOPs for disasters including preparations, reporting, communication, and post-event inspections.
• Responsible for overseeing $3.3 million worth of maintenance tickets per month for Chase.
• Successfully led the implementation of a new system leading to localized success and the continued adaptation to other regions within the portfolio.
• Increased team’s SLA performance by 11%.

Chicago, Illinois, US

• Identify, research, and resolve client’s facility issues using the company’s web-based systems and databases.
• Ensure maintenance needs for over 150 JP Morgan Chase branches are met without escalations and within SLAs.
• Provide empathetic and professional support to Chase staff and vendor management while exceeding all KPIs.

Paris, Paris, FR

• Earned a 94% satisfaction rate by delivering excellent customer care to member’s account and service issues.
• Increased quality of support and information accessible to members through IT and marketing projects during travel restrictions due to the Coronavirus pandemic.
• Assisted with the re-optimization of FAQ articles and pages for the platform. Team member on several other multi-departmental projects in analytics, product, marketing, IT, and branding fields.

Jacksonville, FL, US

• Welcomed visitors and imparted detailed information about UNF in specialized tours while building and maintaining relationships with guests over a three-hour period and ensuring everybody’s safety.
• Acted as liaison between UNF and the public assisting at the welcome desk to direct and answer guests’ questions.
• Assisted in university events such as commencement ceremonies, Saturday at the Nest, Explore UNF, scholarship banquets, and other events.
• Resolved logistical issues between guides, buses, and other staff on campus, including our traveling staff.

• Implemented small group lessons while also preparing, organizing, and leading large groups, among other activities.
• Generated expense reports and budget projections using TntConnect and Excel.
• Position provided new responsibilities, multi-tasking and organization skills, and non-profit organization experience.

• Performed and responsible for customer service and hospitality tasks.
• Worked with others on the team with a supervisor and store owner.
• Had register responsibilities as well as customer hospitality.
• Provided new responsibilities, multi-tasking skills and organization skills, and hospitality experience.

Bachelor'S, International Business

Bachelor'S, Business Administration And Management, General