• Developed a PoC written in C# to create an embedded SSRS/RDL editor to design invoices within Unanet's Accounting product that addressed limitations of Commercial off the Shelf solutions. The success of the PoC led to the project being approved, and I was appointed Lead Architect for a year-long implementation.• Worked on other roadmap initiatives, such as revenue recognition, 1099 tax filing, and SQL performance tuning• Resolved reported bugs and backlog items, assessed security vulnerabilities of the product• Identified VB.NET legacy code needing enhancement and refactored • Led a Go PoC to dynamically create REST endpoints in order to retire stored procedures using strangler pattern

• Technical Lead of the Forms Service within iSolved’s Tax Forms product, consisting of two WCF microservices, one REST/EF Core microservice, three desktop applications, one Razor and one Blazor website • Created fillable tax forms and developed the supporting C# code, unit tests and SQL scripts • Initiated multiple enhancements to add new features, increase productivity, and reduce bugs

• Responsible for the development and support of several websites for Dow, Bayer, and Monsanto • Developed web pages and SQL processes for EPA regulatory reporting, agricultural ordering and sales reporting, license matching, reconciliation, remittance, and program payments• Implemented enhancements and bug fixes according to business and technical requirements • Refactored code to improve reliability, consistency, and performance

• Wrote Delphi code for product enhancement, bug fixes, and compliance with USPS regulations • Analyzed regression results of monthly data releases and new software revisions • Provided support for address encoding issues and escalated support tickets

• Lead architect of billing automation that significantly saved on labor costs, recovered lost revenue in previously unbilled fees, and allowed third party billing services • Lead architect of year end census compliance automation for IRS and DOL reporting that saved hundreds of hours in labor, increased accuracy and throughput, and generated feedback to the client automatically about census issues • Wrote automation monthly data feeds to fulfill the Department of Labor’s 408(b)(2) fee disclosure regulations • Wrote transaction processing to and from major banking institutions and the NY Stock Exchange• Wrote custom software for FTP file transfers, SQL Server and Website monitoring, and automated report generation, which saved on costs and provided more functionality than Commerical Off The Shelf products• Wrote over 200 Crystal Reports, including reports on trades, balances, participant information, sales/marketing data, service standards, late payrolls, loan promissory notes, PIN mailers, VRU/Call Center statistics

• Diagnosed and fixed computer problems in the Gateway Country Store and their call center• Trained the first 80 customer service agents for the customer service department at their new call center• Managed a staff of 11 agents, providing coaching, scheduling, and performance reviews• Monitored the phone queue and service levels and created analytic reports• Assisted with policies, order entry, problem resolution, and escalations