Michelle Moses Email & Phone Number

District Of Columbia, United States

-Spearheaded cost savings project focused on reducing waste from operational logistics, subcontractor pricing, and contact center man-hours; reclaimed >$264M in savings/recognized as #1 medium-sized branch in the company for 8 years.-Leads program supporting 45K beneficiaries/3 locales by coordinating with state officials regarding strategic objectives, cost, scheduling, and risk mitigation; lauded by District of Columbia's Department of Healthcare Finance Senior Director as “Star Performer”.-Controls $1.5M annual budget and charged to manage spending regarding facility operations, human resourcing, subcontractor fees, and risk management; safeguarded 5% of budgeted allocations/repurposed $750K to invest in technological advances/software acquisition.-Showcases program performance to key stakeholders discussing risk response plans, earned value, and operational benchmarks; essential to retaining $30M contract for 11 years.-Orchestrated safety-focused initiative by procuring/installing XX surveillance systems in XX physical resources; curtailed/reversed complaint trend resulting in 99.92% customer satisfaction rate-Mentored budding employee on program operations, cost management, and stakeholder management to increase leadership capabilities; vital to employee's promotion from "Technician" to "Operations Manager"/increasing program performance potential-Guided management of Contact Center tasks/strategic planning producing >24K routine actions/completion of 15+ projects; nominated/won nation-wide Call Center award against >2100 nominees-Rated as "Excellent" in 10/10 annual contract measurement areas; recruited/maintains >$68M of revenue spanning over 4 independent contracts/solidified placement in company's top 5% of revenue earners

Washington, District Of Columbia, United States

-Utilized S.M.A.R.T. goal concept to reduce operational expenses by 2% in less than 90 days; eclipsed goal by 1% bringing grand savings to approximately $100K/3%-Expanded service network by 20% decreasing failure risk in 2 locales; increased operational readiness by recruiting 15 service-providers, diversifying service capabilities from 2 to 4 options, and bolstering successful service KPI >76%-Monitored progress of work center metrics supporting program utilizing program documents, directives, funding documents, and various program material-Reconstructed subcontractor profiles by aligning service hours/ capabilities/locations and contracted rates; reduced business waste increasing key KPI success by 4%-Pioneered cost reduction project identifying 17+ companies with erroneous rate entries by doing a multi-phase review of subcontractor profiles; bolstered upwards of $1.3M of company earning corporate-level accolades

Master Of Science - Ms, Public Administration

Bachelor Of Arts - Ba, Psychology