Worked for Intelcia which is a BPO for a major internet provider in the US.-Assisted the customer with their billing inquiries regarding what they get charged for and took ownership in fixing any mistakes/explaining and breaking down the bills.-Made sure to provide a great customer experience with the highest OSAT while following and maintaining companies policies.-Troubleshooted and Fixed customer's technical issues with their cable tv, internet and landline.-Made sure to document customer's account with all the necessary information regarding the interaction.-Assisted my Team Leader with assisting new hires that were added to my team by providing them with the sufficient information and briefings to assist them with their journey.

Worked for UX Centers which is a BPO for a major internet provider in the US.-Assisted the customer with their billing inquiries regarding what they get charged for and took ownership in fixing any mistakes/explaining and breaking down the bills.-Made sure to provide a great customer experience with the highest OSAT while following and maintaining companies policies.-Troubleshooted and Fixed customer's technical issues with their cable tv, internet and landline.-Made sure to document customer's account with all the necessary information regarding the interaction.-Assisted my Team Leader with assisting new hires that were added to my team by providing them with the sufficient information and briefings to assist them with their journey.

Assisted Clients with opening AccountsAssisted Clients with all questions regarding their account Cross selling products such as loans and credit cards

Worked at AT&T AccountAssisted customers with their billing inquiriesCross selling new lines and phones

Worked for UX Centers which is a BPO for a major internet provider in the US.-Assisted the customer with their billing inquiries regarding what they get charged for and took ownership in fixing any mistakes/explaining and breaking down the bills.-Made sure to provide a great customer experience with the highest OSAT while following and maintaining companies policies.-Troubleshooted and Fixed customer's technical issues with their cable tv, internet and landline.-Made sure to document customer's account with all the necessary information regarding the interaction.-Assisted my Team Leader with assisting new hires that were added to my team by providing them with the sufficient information and briefings to assist them with their journey.