Operations Team Leader
May 2024 - Jul 2024
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Mahmoud Moustafa Email & Phone Number
Operations Team Leader @ INTELCIA
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✓ Verified August 2026
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Profile completeness 71%
Role
Operations Team Leader @ INTELCIA
Location
Alexandria, Egypt
Who is Mahmoud Moustafa? Overview
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Quick answer
Mahmoud Moustafa is listed as Operations Team Leader @ INTELCIA based in Alexandria, Egypt. AeroLeads shows a matched LinkedIn profile for Mahmoud Moustafa.
Mahmoud Moustafa previously worked as Operations Team Leader at Intelcia and Client process Expert at Intelcia. Mahmoud Moustafa holds Bachelor'S Degree, Accounting And Finance from Alexandria University.
Profile bio
About Mahmoud Moustafa
The transition from Customer Service Representative to Operations Team Leader at INTELCIA reflects my dedication to enhancing customer experiences.My expertise in Customer Relationship Management fortifies our team's commitment to excellence. We have established a culture of continuous learning, empowering new members to maintain the highest standards in customer engagement, which is integral to INTELCIA's service leadership.
7 roles
Mahmoud Moustafa work experience
A career timeline built from the work history available for this profile.
Client Process Expert
Jul 2023 - May 2024
Customer Service Representative
Worked for Intelcia which is a BPO for a major internet provider in the US.-Assisted the customer with their billing inquiries regarding what they get charged for and took ownership in fixing any mistakes/explaining and breaking down the bills.-Made sure to provide a great customer experience with the highest OSAT while following and maintaining companies policies.-Troubleshooted and Fixed customer's technical issues with their cable tv, internet and landline.-Made sure to document customer's account with all the necessary information regarding the interaction.-Assisted my Team Leader with assisting new hires that were added to my team by providing them with the sufficient information and briefings to assist them with their journey.
Jan 2023 - Jul 2023
Customer Service Representative
Worked for UX Centers which is a BPO for a major internet provider in the US.-Assisted the customer with their billing inquiries regarding what they get charged for and took ownership in fixing any mistakes/explaining and breaking down the bills.-Made sure to provide a great customer experience with the highest OSAT while following and maintaining companies policies.-Troubleshooted and Fixed customer's technical issues with their cable tv, internet and landline.-Made sure to document customer's account with all the necessary information regarding the interaction.-Assisted my Team Leader with assisting new hires that were added to my team by providing them with the sufficient information and briefings to assist them with their journey.
Mar 2022 - Dec 2022
Bank Clerk
Assisted Clients with opening AccountsAssisted Clients with all questions regarding their account Cross selling products such as loans and credit cards
Dec 2021 - Mar 2022
Customer Service Representative
Worked at AT&T AccountAssisted customers with their billing inquiriesCross selling new lines and phones
Oct 2021 - Dec 2021
Customer Service Representative
Worked for UX Centers which is a BPO for a major internet provider in the US.-Assisted the customer with their billing inquiries regarding what they get charged for and took ownership in fixing any mistakes/explaining and breaking down the bills.-Made sure to provide a great customer experience with the highest OSAT while following and maintaining companies policies.-Troubleshooted and Fixed customer's technical issues with their cable tv, internet and landline.-Made sure to document customer's account with all the necessary information regarding the interaction.-Assisted my Team Leader with assisting new hires that were added to my team by providing them with the sufficient information and briefings to assist them with their journey.
May 2021 - Sep 2021
1 education record
Mahmoud Moustafa education
FAQ
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What is Mahmoud Moustafa's role at their current company?
Mahmoud Moustafa is listed as Operations Team Leader @ INTELCIA.
Where is Mahmoud Moustafa based?
Mahmoud Moustafa is based in Alexandria, Egypt.
What companies has Mahmoud Moustafa worked for?
Mahmoud Moustafa has worked for Intelcia, Ux Centers, بنك التعمير والإسكان Hd Bank, and Sutherland.
How can I contact Mahmoud Moustafa?
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What schools did Mahmoud Moustafa attend?
Mahmoud Moustafa holds Bachelor'S Degree, Accounting And Finance from Alexandria University.
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