Melba Moton, Ma, Ccsm, Csm®, Cspo® Email & Phone Number

As a Customer Success Project Manager and Product Specialist, I bring a unique combination of empathy, active listening, and data-driven insights to enhance customer experience and drive user-centered solutions. With a background in Mental Health Counseling and Special Education, I deeply understand human behavior and needs, which allows me to deliver both customer success strategies and product solutions that are impactful and personalized.I’m experienced in Project Management, Salesforce, Agile methodologies, and data analysis, and I excel at identifying opportunities to improve customer satisfaction and long-term retention. I also prioritize product features that align with user needs and business goals. My experience enables me to collaborate seamlessly with cross-functional teams, translating customer feedback into actionable solutions, and fostering strong relationships built on trust and open communication.I approach every challenge with a listening-first mindset and a commitment to delivering measurable results. Whether I’m optimizing customer onboarding, shaping product roadmaps, or driving engagement, I’m dedicated to ensuring both customer success and product excellence through empathetic leadership and data-driven decision-making.