Muhammad Ramadan Email & Phone Number

Cairo, Egypt

Design and deliver training programs to equip leaders with effective change management skills that aims to enhance Employee Experience.Build a partnership with leadership to develop and implement a comprehensive employee engagement strategy aligned with company goals.Conduct Data research and analyze data to identify associate needs and opportunities for improvement.Manage and oversee the execution of engaging employee events and recognition programs.Champion initiatives that promote employee engagement, well-being, and work-life balance.Stay current on industry best practices in associate experience and implement creative solutions to foster a positive and productive work environment.

Nasr City, Cairo

Design and implement a competency framework to identify and develop critical skills, maximizing organizational effectiveness.Lead successful the ADDIE model to manage the learning chain and maximize the return on investment for training initiatives.Lead the training needs analysis process and created targeted training programs, maximizing ROI on training initiatives.Build partnership with business leaders to identify talent development needs and create targeted learning solutions aligned with strategic goals.Implement organizational development initiatives to improve team dynamics, communication, and overall organizational performance.Evaluate the effectiveness of learning and development programs to ensure continuous improvement.

Qesm Heliopolis, Cairo, Egypt

Provided consulting services to hpa Holding parteners & clients on organizational excellence and digital transformation initiatives.Collaborate with business leaders across various industries to identify digital transformation opportunities and develop implementation strategies.Analyze business processes and identify opportunities for improvement through process optimization and digital transformation strategies.Set organizational excellence process action plan as per the business requirement and maturity phase based on the needed environmental scans and analytics to determine the process type, span and delivery mechanism that agreed from project’s stakeholders.Develop and recommend solutions to enhance operational efficiency, productivity, and cost-effectiveness.Lead the design and implementation of process improvements, resulting in increased efficiency and cost savings.Deliver training programs using ADDIE model on Human Resources management & digital transformation, equipping partners & clients with the necessary skills.

6Th Of October, Al Jizah, Egypt

Design the applications implementation process framework aligned with project timeline based on scope’s blueprint, modification span, phases, resources analysis & allocation with client, PM, development team agreement.Configured and customized the system to meet the specific needs of Raya International Services’s clients.Provide technical expertise and support for the successful implementation and ongoing use of Oracle HCM (Human Capital Management) software such system implementation, data migration, and user training.Provided technical guidance and troubleshooting to ensure smooth system operation and user adoption.Deliver training sessions to employees on how to effectively utilize the system's functionalities.

Downtown, Cairo

Lead the development and implementation of a digital transformation roadmap, aligning technology initiatives with overall business goals to streamline operations and enhance agility.Developed and implemented effective change management strategies to gain employee buy-in and ensure successful adoption of new processes and systems by facilitating workshops that raise awareness of digital transformation concepts & ROI.Identify and implement process improvements to streamline operations and enhance efficiency.Responsible for design process optimization framework for SOP, workflow, employment expenses rationalization, employment data warehouse, talent effectiveness & pipeline, learning & development, employment regulations; Develop digital transformation action plan that aligned with Reliance’s Holding strategy.Spearhead organizational excellence initiatives to improve operational efficiency, productivity, and cost-effectiveness.

Garden City, Cairo

Provided comprehensive HR support, including recruitment, onboarding, performance management, and employee relations, ensuring adherence to labor laws and company policies.Maintained accurate HR records through meticulous data entry and management practices.Collaborate with business leaders to address HR needs, develop and implement performance management programs fostering a collaborative work environment.Ensure the compliance with Egyptian employment regulations in all employee entitlments such payroll & social insurance.Align HR’s Function action plan with UD’s business excellence strategy includes process development for employment regulations, digital transformation, employment data warehouse, talent effectiveness and business expansions.

Head Office. 10Th Of Ramadan City, Egypt

Developed and implemented HR policies and procedures aligned with best practices and legal requirements.Set organizational development framework that match the business maturity phase includes business growth influences factors, organization culture, readiness for business change and employment stability.Align HR’s action plan with organizational change strategy and complied with Mckinsey, KPMG, PWC recommendations as due diligence process with corrective action plans, analytics, change process; Deliver 2k+ training hours as a member of design Americana Learning & Development Academy associated with Harvard business school.

Head Office. 10Th Of Ramadan City, Egypt

Played a key role in developing and implementing talent management strategies, including competency framework design and leadership development programs.Oversee all HR operations for a regional subsidiary, ensuring smooth day-to-day HR functions.Provided strategic guidance and subject matter expertise on organizational development initiatives.Facilitated workshops and training programs to cultivate employee skills, knowledge, and capabilities.Conducted needs assessments and developed solutions to address organizational challenges, promoting continuous improvement.Partner with cross-functional teams to ensure a seamless associate journey, from onboarding and development to career progression.

Industrial Zone, Qwesna, Menofya

Responsible for employment stability & effectiveness levels by carrying on the implementation for any corrective action plans based on the needed site visits, business review meetings, employment & development activities, metrics, analytics, reports and dashboards.Develop and implement HR programs and initiatives tailored to the specific needs of the business unit.Partnered strategically with business leaders to provide comprehensive and tailored HR support aligned with departmental goals.

Industrial Zone, Qwesna, Menofya

Support the implementation of organizational development initiatives at EFG, by conducting the needed job information gathering activities based on Hay Group Methodology covering Salary Structure, Organizational Right Sizing, Objective Setting, Competencies framework, Performance Management,Contribute to the development and implementation of organizational change initiatives adhering to EFG’s strategy & core values, focusing on Align organization’s development action plan with dedication to internal equity and employment stability based on market benchmark tools.Conducted research and analysis to identify organizational challenges and opportunities in order to develop and recommend effective solutions to improve organizational effectiveness and achieve strategic objectives.

Head Office, Nasr City, Cairo

Responsible for developing the Medical Insurance activities/processes adhering to PepsiCo Total Rewards objectives.Update HRSS’s Department SOP; Standardize & Manipulate HRSS’s metadata as part of Digital Transformation.Contribute to organization effectiveness initiatives such as Organization Health survey & BSC to enhance the departmental internal processes, finance, customer, and service providers.Responsible for Data Management in order to conduct data analysis to provide data-driven recommendations for process improvement to optimize operational efficiency.

Head Office, Nasr City, Cairo

Responsible for creating a Medical Insurance Hotline representative team that supports PepsiCo employees in medical insurance processes, including service implementation, Emergencies, Critical cases.Create employee’s relations Hotline function SOP, SLA, services orientation, job profile, and team selection.Managed employee relations issues effectively, including grievances and disciplinary actions, ensuring fair and consistent resolution processes.Ensured compliance with labor laws and company policies, fostering a legal and ethical work environment.Make sure that agents Follow established procedures and adhere to company policies while delivering exceptional service.

Maadi, Cairo

Led a team of customer service representatives, ensuring high-quality customer service and satisfaction.Lead back-office team by developing initiatives and programs to maintain premium client’s satisfaction and loyalty levels, create a user manual for the CRM ERP as a phase of digital transformation process.Monitored and analyzed customer feedback to identify areas for improvement and implemented corrective actions.

Maadi, Cairo

Provided support and guidance to customer service representatives to improve their skills and knowledge.Act as first line advisory for client’s data, billing system and loyalty programs by solving and responding for clients’ inquiries or problem raises.Provided knowledgeable and courteous customer service support, resolving inquiries and addressing customer concerns.

Bachelor'S Degree, Financial Analysis

Certifecate In Data Analytics & Visualization, Data Processing

Human Resources Management Certificate, Human Resourse

Postgraduate Degree, Data Modeling/Warehousing And Database Administration

Continues Studies

Certificate Of Senior Professional In Human Resources International - Sphri, Human Resources Development

In Progress

Certificate Of Oracle Hcm Implementation Management, Information Technology Project Management

Certificate Of Training Of The Trainer, Workforce Development And Training

Postgraduate Degree, English Language And Literature, General

Postgraduate Degree, Information Technology