Managed accounts of 2 major custom ed-tech software products providing enterprise IT professional services, software development and higher-ed learning technologies.• Managed $4M - 6M client budgets and corresponding timelines for a non-profit organization• Strategically managed the clients’ product roadmap; oversaw the entire workflow including discovery, resourcing, user story creation, sizing, sprint demonstrations, sprint deliveries, retrospectives, and process improvements• Led a cross-functional team of architects, developers, QA resources, UX designers, and other specialized talent.• Oversaw development of high-value system features throughout 50+ system releases• Completed 100+ focus group interviews, surveys, and product demonstrations to understand customer needs and solicit new items for product roadmaps• Negotiated contracts and deliverable timelines to meet client needs

Managed business analysis activities for custom IT development company with 300 employees during a time of rapid growth. Served as subject-matter expert on client process and business needs.• Led a team of 6 developers supporting key customers like Wilson Sporting Goods and Caesars Casino and Hotel• Created a large-scale self-service platform for Wilson Sporting Goods that allows customers to design, order, and fulfill branded wearables, reducing process time by 70% and increasing order accuracy to 90%+.• Managed the roadmap and sprint processes, grooming, packing, and writing user stories for 6-person dev team

Served as problem solver and product manager. Originally hired as a business analyst, then quickly promoted to manager due to successfully retaining and re-engaging key at-risk accounts.• Provided business analysis and product management to 6-8 accounts simultaneously for key clients including McDonalds, Intel, P&G, Marshall’s, and many more.• Led and mentored cross-functional teams for each client and assignment, including 100+ off-shore developers, to deliver high-quality products on time and within budget.• Stabilized at-risk projects through open conversation, understanding business needs, and exceeding client expectations.• Cross-sold $6M+ in revenue from existing client relationships• Designed and implemented an automated platform that slashed data analysis time from 325 manual labor hours to less than 20 while reducing production errors by 95%, saving $250K annually.