Promotion to lead the QA and Software Support Department.• Capitalize on knowledge of client-base and UI/UX to train and develop new personnel• Establish and evolve formal QA processes, ensuring that the team is using best practices• Develop Quality Assurance and Support Processes and Procedures• Direct QA Team efforts to meet schedule and project demands• Manage testing specifications through the generation of test plans and use cases• Identify, troubleshoot, and report bugs using JIRA and oversee metrics• Track and coordinate resolution with the production/developer team• Test bug fixes and enhancements in pre-release and release environments• Present modifications to users and collect feedback regarding design and functionality

• Cross-Departmental collaboration to improve UI/UX• Used knowledge of client-base to consult on UI design• First-line technical support for all LightWork users• Identified, troubleshot, and reported bugs using JIRA• Tracked resolution with the production/developer team• Tested bug fixes in pre-release environment• Presented fixes to clients while collecting feedback• Drafted and maintained software documentation, QA Policies and Procedures, and Test Plans

B&H Bakery is a labor of love born from the shared passion for the art of bread-baking, preserves, and confections. As a thriving start-up, we're working hard to build up a base of 'breadbees' who love our products. Our blend of creativity, dedication, and craftsmanship sets us apart.• Oversee day-to-day operations, including production schedules, inventory management, and supply chain.• Develop and implement operational strategies to maximize efficiency and productivity.• Manage vendor relationships, negotiate contracts, and handle procurement of ingredients and supplies.• Ensure compliance with regulatory labeling as well as health and safety best practices.• Develop and execute marketing strategies to promote B&H.• Manage social media accounts, websites, and online presence to attract and engage customers.• Plan and execute special events, workshops, and promotions to build brand awareness.• Collaborate with local businesses and community organizations for cross-promotional opportunities.• Stay updated on industry trends, new baking techniques, and ingredient innovations.• Experiment with new recipes, ingredients, and baking methods to keep offerings fresh and exciting

• Spearheaded marketing campaigns for advertising, promotions, and other marketing plan goals• Content writing and monitoring of social media platforms (Social media Analytics and SEO)• Managed requests and delegated to internal resources• Monitored client satisfaction through survey creation and feedback analysis to target areas for improvement• Regular updating of contact databases (SalesLogix)• Improved communication efficiencies internally

• Cross-departmental collaboration in goal-driven (DSO) special projects• Prior Authorization backlog taskforce • Determined Coordination of Benefits• Consolidated patient billings system information• Ensured compliance in claim submissions• Processed confidential HIPAA data from clinics• Updated Protected Health Information for patients

• Cross-functional rotation throughout the Finance and Patient Accounting departments• Gained further experience in revenue reporting, operations, and financial analytics• Analyzed and reconciled general ledger account activity• Reviewed Collections portfolios and followed-up on open accounts• Audited accuracy of automated patient registration processes• Conducted quality assurance checks to ensure HIPAA compliance of outbound correspondence• Gathered supporting documentation for claim billing

• Processed telephone calls and transferring inquiries to appropriate personnel• Event strategy coordination and implementation• Logistical support for fairs and information sessions• Conducted specialized telephone and email campaigns • Liaisoned between the office, vendors, and employers• Greeted walk-ins and managed appointment check-ins• Routed incoming correspondence

In continuation of re-election efforts in 2014, I was asked back to assist in the campaign for Representative Santiago's bid for Congress. • Participated in door-knocking, surveying, petitioning, canvassing, polling, and other outreach • Connected with constituents via voter outreach efforts during campaign events• Attended and networked debates, community outreach events, and political hobnobs• Recruited volunteers

• Assisted Risk Management department regarding safety training for personnel• Organized fundraising events and managed vendors and personnel documentation• Researched, compiled, and analyzed information from records and other departments• Gained experience about the day-to-day operations of DeLand municipal government

• Designed training documentation for personnel for blood-borne pathogens and crowd control • Revamped personnel job descriptions • Proposed new template drafts to improve employee evaluations• Assisted with End of Fiscal Year retention filing protocols for the Finance Department

• Worked with the headquarters to resolve benefit issues involving 401K and Payroll• Assisted in talent acquisition and recruitment for the Deland site• Planned and hosted 20 training sessions regarding crucial healthcare resources • Executed both corporate and internal audits• Provided logistics planning for two financial fairs• Processed, verified, and maintained personnel-related documentation• Performed routine administrative tasks for HR Department• Greeted and received visitors, directed inquiries through the proper channels• Assisted company personnel walk-ins• Served as a point of contact for the different vendors coming onsite

Post completion of the Course Hero Internship and Professional Development Program, I was promoted to a Continuing Student Leader for Stetson University. • Led and managed a team of fourteen people to complete weekly projects and meet goals• Expanded skills through networking and recruitment of new members of my team• Mentored team in expanding their network and personal brands• Pioneered efforts to establish Course Hero at Stetson University• Delivered 425 documents uploaded at the end of my time with the organization • Encouraged a global perspective and global citizenship in team

• Implemented and maintained a contact website and mobile application for the organization • Developed polls and email campaigns for upcoming events and fundraising • Contacted chamber members through call campaigns• Restored and organized member records • Aided in project and event coordination and management

• Delivered successful re-election• Connected with constituents via voter outreach efforts during campaign events• Attended and networked debates, community outreach events, and political hobnobs• Door knocking, Surveying, Petitioning, Canvassing, Polling • Worked closely with Campaign Manager