Mark Salib Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

Promotion to Senior IT Technologist as of 01/01/2021

Boston, Ma

• Took over management / integration of offices from current systems to Vonage telecom systems. • Decommissioning current technologies and implementing new phone structures, Call Centers, Call Flows etc. • Working with Project Managers, MSPs and Users on implementation and troubleshooting of Vonage technology. • Manage VSphere 200+ server environment and Citrix Xencenter 30 VM test and customer support environment.• Office 365 hybrid environment administration at a high level.• Manage project for converting Windows File Shares to Dropbox including permission structures.• Assist with planning and implementation of physical Office Moves and leased space management.• All responsibilities from previous title.

Boston, Ma

• Manage, train, and mentor a direct report.• Restructured Verizon Wireless plan and negotiated a lease for copiers for net savings of $50,000/year.• Travel yearly to Vancouver to run our company's UX / Demo Room for a three-day convention.• Managing submissions to internal IT knowledge base. • Assist with migration to Vonage phone systems.• Dropbox administration and conversion from Google Drive for Business.• External and Internal DNS Administration.• Quest/Dell KACE imaging, ticketing, asset/inventory and building/deploying ESXi hosted K2000 remote servers.• Cisco Switch troubleshooting, port tracing and IDF room organization.• Convert knowledgebase from hosted website to Confluence as well as organize and manage new submissions.• Maintain ticket queue, run weekly triage meetings and be a direct contact for team regarding ticketing issues.• All responsibilities from previous title.

Boston, Ma

• Assist with merging procedures to due to the acquisition by Accruent LLC.• Perform regular helpdesk duties, including calls and ticket queue.• Maintain a set of active Windows Server Update Services Servers.• Responsible for maintenance of Active Directory | File share systems.• Administrate the Google Apps for Business account.• Administrate Cisco Unified Communication Manager for a 200 desk phone environment• Administrate the Verizon Wireless account for a 200 mobile user environment.• Standardized the setup of Laptop PCs and Apple Mac Laptops as well as creating a set of maintained images.• Created, maintains and expanded the helpdesk knowledgebase.• Maintain security access cards and codes for the building.• Assist the Finance division with balancing charges monthly for IT.• Direct helpdesk contact for Executives.• Travel when requested to assist remote offices.

Cambridge, Ma

Security Division Tier 2 Systems Analyst (Sep 2011 to Jan 2014)o Assumed Data Management responsibilities from Tier 2 Analyst.o Analyzed, modified and updated global security badge and card information as well as maintain a minimum of 98% parity with two other divisions’ database data.o Ran a weekly Data Management meeting.o Increased responsibilities of monitoring 112 servers and update and testing of 60 servers.o Created and maintained an active Windows Server Update Services Server.o Analyzed and investigated proprietary systems in depth for advanced troubleshooting and support.o Maintained contact and updates with Site and Regional Managers.Security Division Tier 1 Technical Support, Alarm Standards Coordination Lead (Nov 2009 to Sep 2011)o Monitored activity, outages, performance, and drive size for security equipmento Monitored 95 servers and maintained updates for 49 servers.o Troubleshot issues with MS Office, MS Windows, and Internet Explorer and proprietary applications.o Lead Tier 1 technicians in upgrading and standardizing security software among 53 sites.o Designed and developed web pages using HTML, CSS and JavaScript.o Created templates, designed, reviewed and finalized technical documents as the Technical Document Coordinator.o Created, updated, resolved and escalated tickets on client hardware and software issues.o Troubleshot hardware and software issues with vendors on the company's behalf.

Natick, Ma

o Primary technical support resource for a law firm consisting of 12 employees.o Provided maintenance and repair of primary server and domain controller, Active Directory and MS Exchange Server 2003 as well as creation of a backup server / alternate domain controller.o Designed, configured, and implemented of an intranet website, including population of archived data.o System troubleshooting, responsibility for Microsoft product and legal software issues.o Solely responsible for research, purchase, and installation of all hardware upgrades throughout the firm.o Created software tutorials regarding new technology and security standards.o Facilitated casework by copying files, data input and dropping off packages for express delivery.

Natick, Ma

o Assistant to the Network Administrator, directly reporting to Network Admin and the Owner regarding system troubleshooting, Operating System, MS Office, Internet, Intranet, and legal related software issues.o Installed, researched and made hardware purchase recommendations and created images for systems.o Paralegal duties: case management, computerized immigration applications, legal writings (motions, pleadings, correspondence) and client communications.

Bachelor Of Science (B.S.), Computer Networking And Information Systems

Configuring, Managing And Troubleshooting Microsoft Exchange Server 2010