Mark Salib Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

Promotion to Senior IT Technologist as of 01/01/2021

Boston, MA

• Took over management / integration of offices from current systems to Vonage telecom systems.
• Decommissioning current technologies and implementing new phone structures, Call Centers, Call Flows etc.
• Working with Project Managers, MSPs and Users on implementation and troubleshooting of Vonage technology.
• Manage VSphere 200+ server environment and Citrix Xencenter 30 VM test and customer support environment.
• Office 365 hybrid environment administration at a high level.
• Manage project for converting Windows File Shares to Dropbox including permission structures.

Boston, MA

• Manage, train, and mentor a direct report.
• Restructured Verizon Wireless plan and negotiated a lease for copiers for net savings of $50,000/year.
• Travel yearly to Vancouver to run our company's UX / Demo Room for a three-day convention.
• Managing submissions to internal IT knowledge base.
• Assist with migration to Vonage phone systems.
• Dropbox administration and conversion from Google Drive for Business.

Boston, MA

• Assist with merging procedures to due to the acquisition by Accruent LLC.
• Perform regular helpdesk duties, including calls and ticket queue.
• Maintain a set of active Windows Server Update Services Servers.
• Responsible for maintenance of Active Directory | File share systems.
• Administrate the Google Apps for Business account.
• Administrate Cisco Unified Communication Manager for a 200 desk phone environment

Cambridge, MA

Security Division Tier 2 Systems Analyst (Sep 2011 to Jan 2014)o Assumed Data Management responsibilities from Tier 2 Analyst.o Analyzed, modified and updated global security badge and card information as well as maintain a minimum of 98% parity with two other divisions’ database data.o Ran a weekly Data Management meeting.o Increased responsibilities of.

Natick, MA

o Primary technical support resource for a law firm consisting of 12 employees.o Provided maintenance and repair of primary server and domain controller, Active Directory and MS Exchange Server 2003 as well as creation of a backup server / alternate domain controller.o Designed, configured, and implemented of an intranet website, including population of.

Natick, MA

o Assistant to the Network Administrator, directly reporting to Network Admin and the Owner regarding system troubleshooting, Operating System, MS Office, Internet, Intranet, and legal related software issues.o Installed, researched and made hardware purchase recommendations and created images for systems.o Paralegal duties: case management, computerized.

Bachelor Of Science (B.S.), Computer Networking And Information Systems

Configuring, Managing And Troubleshooting Microsoft Exchange Server 2010