Senior Evaluator
CurrentPerform all Evaluator position responsibilities. Provide distinctive customer service to a global population, and directly involved in problem solving and managing escalated matters. Detect and confirm falsified documentation submitted by customers, and notify all relevant parties when that occurs. Assist with training of new hires and monitor progress through mentoring. Assist with quality assurance process of evaluation reports. Present research and offer training internally and externally. Manage accounts for exclusive users of organization's products and services. Participate in new product development and testing to promote ongoing growth of the organization. Research and contribute to publications to expand knowledge base in the field of international education.