Muhammad Muaz Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, My

Federal Territory Of Kuala Lumpur, Malaysia

Malaysia

Malaysia

Kuala Lumpur, Malaysia

1. Project Affinity : Workforce Transformation2. Webmaster, Human Resource3. E-Learning : Instructional Designer (ID)

Petaling Jaya, Selangor, Malaysia

Training Facilitator & Project Administrator

1. Training Projects a) Project Name: 1View - Digital Sales Enablement (Digital Banking) Client: CIMB Group (Internal - RTC (SG & ID) Duration: Jan 2016 - Present Role: Business Training Analyst, Content Developer & System Trainer Team Size: 3Description:Support CIMB era of transformational change toward Digital Banking. This project focuses on automation & simplication of selling process via system. Engaged with business units to identify current AS-IS process & worked with system developers to understand TO-BE process. Deliver training as requested by business units. b) Project Name: CIMB Vietnam Bank (New Branch Setup) Client: CIMB Group (Internal - CB & Other Supporting BUs) Duration: Jan 2016 - Present Team Size: 3 Role: Training Coordinator, Business Training Analyst, Content Developer & System TrainerDescription:Analyse training requirement for new CIMB recruits in Vietnam & propose training solution to ensure new joiners equip with the knowledge and information to perform their duty by OD1.2. System & Technical Trainer a) Delivers system-based training to new recruits - (CRM & Product Application). b) Delivers technical (CH & Mock Branch) and customer-service oriented training.3. Miscellaneous a) IT & Infra Upgrade - Liaised with IT vendor (HPES) for technical system upgrade initiative on impacted training facility. - Collaborated with IT vendor (Solsis & HPES) to perform CIMB's IT Labs health check & system readiness reporting nationwide.

Bangi, Kajang

1. System & Technical Trainer (>500 hours of training delivery recorded) a) Delivers system-based training to new recruits b) Delivers technical & customer-service oriented training. c) Published 5 eLearning coursewares for On-The-Go apps.2. Program Management & Administration a) Performed BU's analysis on current and future training requirement. b) Organized internal training program for Bank's Service Ambassador role. 3. Training Projects a) Project Name: 1View - CIMBWork with Change Management unit to ensure staffs are well-informed on changes and properly train to adapt with the changes. Delivers training across business functions at both domestic and regional level. Sub-projects include: i) Enhancement of Corporate Client Services Portal for MY & SG CIMB Investment Bankers, ii) On-The-Go Apps for CIMB Branches nationwide via eLearning approach, and iii) Digital sales banking transformation for CIMB's MIS regionAccomplishment: On-The-Go eLearning coursewares reduced training expenditures for 4000+ staff. This non-traditional system training delivery for Branch's Officers & Tellers proposed based on cost-saving initiative. b) Project Name: Training BranchResponsible to conduct job competencies mapping for Branch personnel & address performance gaps. c) Project Name: 1Platform - CIMBThis nationwide project involves analysing of new core-banking system implementation and impact to business work process. Responsible to develop training content as per system specification and to perform user testing and validate content. Also task to deliver training to specific business unit on account-related services. In charge of training material readiness and logistic schedule.Accomplishment:Published 25 modules related to CIF & delivered over 70+ hours of classroom training to support End-Users. Responsible for logistic readiness of all 5 outstation training centers nationwide throughout the project duration.

Bachelors Degree Of Corporate Administration, Administration & Secretarial

Activities and Societies: Student Society

Diploma Public Administration, Public Administration

Activities and Societies: Debate Team, Student Society

Executive Banker, Banking And Financial Support Services