Refined and optimized the onboarding program KPI tools for enterprise sales through a highly accessible and comprehensive Tableau resource• Effectively partnered with sales, customer operations, talent acquisition, and internally with learning and development to define success measures from various perspectives• Partnered with stakeholders to gather pertinent qualitative aspects of the business and communicated the story in a way which conveyed business recommendations for plans of action. This effort led to a 28.6% increase in sales quota attainment for sales new hires over the course of 3 years• Manages and leads a learning operations specialist in day-to-day responsibilities including logistics such as catering orders, vendor and software contract negotiations, administration of a technical incentive training program, budget management, onboarding, and department vice president administrative needs

• Produced high level performance presentations for sales senior leadership• Developed onboarding sales metric success indicators and tools for the Learning and Development team within months of being new to the role, company, and industry. Effectively communicated the implications and suggested actions for program success to senior leadership within the learning and development and sales departments

• Involvement in project management related to the development of reviews, reporting, and innovative data insight tools. Optimization of the business review process enabled the planning team to cut down on processing time to the field from an average of an hour per review to 10 minutes, an impactful decrease of 83%• Utilizing cross-functional coordination to develop strategy for account pull-through of customer contract revenue share objectives• Served as corporate insights champion for the sales division. This role involves employing expertise from field sales experience, corporate contract modelling and analysis, as well as sales planning to advise and enhance the tool as an advocate for the division

• Was responsible for analysis, collaboration, and development of strategy for American Airlines’ Strategic Accounts Division. This portfolio is comprised of over $1B in American Airlines and Joint Business Partner revenue• Activities while in this role has been integral in the promotion of growth to the tune of approximately well over $50M in revenue, year over year

• Involvement in project management related to the development of reviews, reporting, and data insight tools. These resources were developed as inspiration and predecessors to tools used in SalesLink Insights and Customer Portals• Engaged with frontline managers, and frontline sales specialists, to determine gaps in the resources needed for additional performance insights. These resources promoted and fostered the better practice of value-based selling techniques among division sales specialists

• Managed a territory of over 20 accounts, accounting for nearly $100M in total air-spend• Recipient of the annual division sales annual distinction award, and top nominee for the division global sales award for impact on sales results• Successful collaboration and implementation of value-based selling techniques resulted in the growth of revenue share and quality of revenue. At the same time, both KPIs were declining in the sales division. The results were a notable capture of market share, particularly from heavily subsidized gulf carriers, which led to a 10% increase in revenue capture in 2015, approximately $10M in revenue capture

Oversaw the day to day sales, customer support, replenishment, and customer experience in a 100,000 square foot retail environment. Lead up to 50 store associates on sales days where the store can generate up to $200K in revenue.

Successfully led positive sales growth in the bedding, kitchen hardware, seasonal, luggage, and bath departments.

Responsible for the operation of achieving logistics goals in a distribution center environment. Managed 5-10 employees with responsibilities for ensuring smooth logistical operations.

Led a team of 20-30 agents in areas such as quality and sales. Responsible for quality control, and achievement of goals key performance indicators while leading a team of 15-20 inbound sales agents. Was a top performer in the Murray, Utah center. Recipient of Gold and Silver medals in the AOL leadership Olympics. Lead the top performing team in my center.