Maria Munoz Email & Phone Number

San Jose, California, United States

Sunnyvale, Ca

Sunnyvale, California

Product Setup Work Bench ToolDevelop data base for product setup (product, pricing, quote configuration rules) as a work bench to load product information into a cloud base system.- Achieved system efficiencies from 16 weeks for product setup to 1 week. - This tool simplifies the product setup from entering information in 200 screens to enter only key product data into different tables. The solution transform the data into the cloud system data structure to load and managed all downstream product system information.- Managed WW team for development and testing of new features, address customer support issues through resolution. Follow Agile Development methodology.- Defined and managed product and service data migration to the new platform. Transition 100% of the skus resulting into 19K products & services supporting $6B business. - Created documentation and train operational teams responsible to update the product content- Manage third party IT contract through execution completion across various annual cycles

Sunnyvale, California

Release Management Managed end to end Release Management Tracker solution that integrated product development planning through development and operational execution for market release.- Managed the end to end Release Management for 5 software businesses: Define metrics and track product development schedules, operational capacity, communication, execution and operational releases through product life cycles- Analyzed business process to define turn-around-times and bottlenecks for improvements and provide scorecard to the Product Development teams

Sunnyvale, California

Supply Chain Manager for License and E-Delivery Manager of the Supply Chain team responsible for $3B business, facilitating over 400 software product releases a year focusing on the license and e-delivery setup for new introductions, maintenance and obsolescence programs.- Decreased resources costs by 30% while increasing the quality of the work. - Led License Entitlement system integration focusing on product and license setup, where License and E-Delivery systems integrated in a single customer interface solution- Eliminated revenue issues due to product setup by implementing process to improve efficiencies and quality from $10M

Sunnyvale, California

Customer Support for License and E-Delivery Managed support operations for licensing and software fulfillment. - Setup Enterprise License Agreement (ELA) support to address unique issues for ELA customers, improving the customer experience by 70% by improving support case routing, license key delivery, product migration, ELA support education, defining closing ELA contract process- Facilitated turn-around-time improvement efforts for License Entitlement Support team by identifying areas of opportunity, reviewing processes, managing escalations across organizations, defining or clarifying processes, providing feedback to team. Increased customer TCE by 30%.- Managed third party service provider Open Channel Solutions) addressing the service quality, annual charges, training, quarterly reviews.

Master In Business Administration, Business Administration, Management And Operations

Bachelor Of Science - Bs, Industrial Engineering