Implementation of the commercial and development strategy: market analysis, diagnostics, segmentation, targeting, positioning, pricing policy, business forecast and action plan, budgets, investments. Analysis of costs, ratios, gross margins and monitoring of activity indicators, Optimization of prime cost and general expenses Internet management: Update, processing of feedback and customer opinions, monitoring of satisfaction, e-reputation and attractivity.Active operational presence on the field (Reception, Restaurants, Floors) and functional liaison with all departments. Management of the quality of services and performance (development of procedures and working methods, control tools, evaluation of results, analysis of malfunctions, implementation of internal audits, continuous improvement) Forecasting and budgeting of the workforce, optimization of the MS ratio. Guarantee and ensure strict compliance with health and safety rules in accordance with legislation and internal regulations. My motto: Is not what we think about our establishment that counts, but what our customers think about us !