Michael Murphy Email & Phone Number

United States

Connecting restaurants and earning partners through our transparent logistics technology and our amazing people

Morristown, New Jersey

Southampton, Pennsylvania

Ivyland, PA

-Provide day-to-day supervision of the medical information specialists/customer service representatives.-Assign individuals to work schedules designed to meet client business needs; ensure staff adherence to assigned work schedules.-Create and implement initiatives designed to encourage teamwork and increase employee engagement.-Ensure that all client.

• Supervised and coached call agents on call quality and average call handle time
• Conducted progress meetings for each team member
• Organized and executed team building activities
• Resolved escalated calls with patients, doctors and insurance companies daily
• Interviewed and on-boarded new hires within a fast pace start-up company

Montgomeryville, PA

• AT&T is bringing it all together for our customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multi-national businesses.
• Ensure proper levels of Customer Service
• Maintain, track and responsible for handling large amounts of cash
• Achieved and often surpassed monthly quota
• Subject Matter Expert(SME) for outside sales

Jenkintown, PA

• Automotive Dealership providing a large selection of new and preowned vehicles with a wide array of purchasing options.
• Managed/reported monthly services levels for all employees
• Developed, coordinated, and monitored all schedules for staff members
• Interviewed, hired and made final decisions on new personnel within the branch
• Assisted GM in the maintenance of inventory (cars, rentals, leases, etc.)
• Managed and assisted the follow up of each client for Client Satisfaction Survey

Warminster/Chestnut Street

• Global Telecommunications carrier that provides cellular, broadband and television services to customers nationwide.
• Achieved and often exceeded monthly goals
• Trained and developed staff in usage of computer systems, product/packages, developing leads and closing techniques
• Responsible for incoming and outgoing inventory
• Accountable for the stores cash flow, including making nightly drops and daily pickups.
• Assisted HR in employee relations and retention