Mohamed Musharaf Email & Phone Number

Mawanella, Sabaragamuwa Province, Sri Lanka

Travel Planning: Plan, coordinate, and book travel arrangements for individuals and groups, including flights, accommodations, ground transportation, and activities.Budget Management: Develop and manage travel budgets, negotiate favorable rates with vendors, and monitor expenses to ensure cost-effectiveness.Vendor Management: Establish and maintain relationships with travel suppliers, such as airlines, hotels, car rental agencies, and travel agencies, to secure preferred rates and services.Travel Risk Management: Identify and assess travel-related risks, such as health and safety concerns, geopolitical instability, and natural disasters, and develop strategies to mitigate these risks.Travel Technology Management: Utilize travel management software and online booking platforms to streamline processes, track expenses, and generate reports.Customer Service: Provide exceptional customer service to travelers, addressing inquiries, resolving issues, and ensuring a positive travel experience.- Managed ticket and visa requests via phone, email, and walk-in customers, consistently exceeding industry response time standards by resolving 95% of inquiries within 24 hours.- Utilized Amadeus GDS to streamline reservation processes, achieving an 80% onsite and 20% system-based distribution.- Enhanced customer experience by providing proactive and efficient service across check-in counters, boarding gates, and baggage services, resulting in satisfaction ratings above 95%.- Implemented proactive assistance strategies, including flight modifications and cancellations, to ensure seamlesstravel experiences and foster customer loyalty.Emergency Assistance: Provide assistance and support to travelers in case of emergencies, such as flight cancellations, medical emergencies, or travel disruptions.

Mawanella, Sabaragamuwa Province, Sri Lanka

Customer Service Management: Oversee the day-to-day operations of the customer service department, ensuring excellent service delivery to customers.- Collaborated with cross-functional teams to implement innovative solutions, meet organizational objectives, andexceed customer expectations.- Cultivated strong relationships with customers through effective communication, resulting in enhanced satisfaction and loyalty.- Resolved customer complaints promptly, resulting in a 50% increase in additional sales and a 97% satisfaction rating.Team Supervision: Supervise and provide leadership to the customer service team, including training, scheduling, and performance management.Customer Issue Resolution: Handle escalated customer inquiries, complaints, and issues in a timely and professional manner, striving to achieve satisfactory resolutions.Queue Management: Monitor and manage customer queues to minimize wait times and ensure a smooth checkout process.Product Returns and Exchanges: Oversee the process for handling product returns, exchanges, and refunds according to company policies.Inventory Management: Coordinate with other departments to address inventory-related issues, such as stock availability,pricing discrepancies, and product recalls.Quality-Assurance: Monitor service quality and customer interactions to identify areas for improvement and implement corrective actions as needed.Cross-functional Collaboration: Collaborate with other departments, such as sales, marketing, and operations, to address customer-related issues and improve overall customer experience.Promotions and Special Events: Coordinate customer service activities related to promotions, special events, and holiday seasons to meet customer demand and expectations.

Diploma Of Education, Tourism And Travel Services Management

The travel and tourism industry and the working environment for travel professionals. Geography and industry codes. Travel documents.

Education record