Email: marko.mustonen at zoho dot euPROFESSIONAL PROFILE:I am an experienced information and service management professional with years of leadership experience. I am customer-oriented and I have excellent interpersonal and communication skills. I’m actively searching ways to improve both my personal contribution as well as processes and tools to increase efficiency and avoid waste. I would describe myself as a systematic, transparent and accountable person.COMPETENCES:- IT management as well as development of IT management related services- Digitalization, data driven process development and quality (Lean Six Sigma)- Customer and service management (ITIL)- Information security and data protection (Comptia Security+)- Project and change management (ScrumMaster)- Supplier and vendor management- Information and content management, e.g. strong experience of document management- IT infrastructure solutions and application management- Identity and access management solutions and processesCHARACTERISTICS:- Accountable and responsible with a passion for customer service- Strong problem solving capabilities with a curiosity to continuously learn new- Systematic, fact based and result driven decision maker- Quality focused, desire to improve things and avoid waste with attention to details- Quickly adapts new technologies and tools- Illustrative training, coaching, presentation and documentation skills- Experienced in international business environment as well as virtual teams- Ability to work naturally both as a team member and independentlyAVAINSANAT:tietohallinnon johtaminen, digitalisaatio, business IT, muutosjohtaminen, tietohallinto, tiedonhallinta, palvelunhallinta, asiakaspalvelu, sisällönhallinta, dokumentinhallinta, tietoverkot, tietoturva, käyttäjähallinta, pääsynhallinta, projektinhallinta, toimittajahallinta, alihankinta