M-Mercy Mwangi Email & Phone Number

Kenya

Nairobi County, Kenya

1. Client Delivery Associate....but on steroids.2. Fuzu Global Workforce - (Global Remote Talent Management):I) Create the Candidate Experience Journey; Develop onboarding resources, ways of working and the success management processes.ii) Implement candidate onboarding, success metrics tracking, and Success Management.iii) Create and facilitate candidate training and continuous well-being activities.

Nairobi, Kenya

Focus:*To offer the ultimate SaaS experience & Sustainable Talent Acquisition for our B2B Clients.Achievement Highlights:1. Overall Process Owner and Account Manager of over 100 B2B clients’ (starter clients) hiring experience; designing an efficient hiring process, platform onboarding/adoption, client’s hiring strategy implementation, improving the quality of shortlisted candidates through headhunting, etc.2. Created new processes/customer success journeys for the starter clients(new clients).3. Used proactive recruitment strategies to find both active and passive candidates suitable for open roles across East Africa.4. Contributed to Quality IC performance (successful performance of the job positions posted on the Fuzu platform). Together with my teammates, we increased Quality IC performance from 35% to an all-time high of 80%.5. Partnered cross-functionally with the Business Development & B2C Teams for effective Client Relationship Management.6. Commissioned the career builder feedback cycle where the applicants received consistent feedback/regret emails at the end of every recruitment drive. This triggered increased engagement with our job seekers(career builders) and led to the product team building a specific feature on the platform to cater for this purpose (to make it easier for our employers to provide feedback).7. Collaborated with the B2C team to grow MAU(Monthly Active Users) on the platform.8. Between Aug 2021 - Aug 2022, I was the National Council for Persons with Disability (NCPWD) Career Portal Onboarding Specialist for the Fuzu Employability project. This was in partnership with NCPWD and the Innovation to Inclusion (i2i) Project’s consortium partners that included UK Aid, Leonard Cheshire among others. The project’s focus was to support disability-related workplace inclusion policies and practices. Employers were able to hire Persons with Disabilities from the portal.

As a Program Quality Director, I am tasked with the success of 18 Toastmasters clubs in Kenya and Tanzania.

*As Vice President Education (VPE), I was in charge of rolling out the Toastmasters educational program, Pathways, to the members.

*As the Vice President Public Relations(VPPR 2022-2023), I was in charge of the Club's Public Relations: social media marketing, stakeholder communication, branding, first impressions, new memberships, etc.

Nairobi, Kenya

Achievement Highlights: 1. Simultaneous Event Design (Initial engagement with the clients and vendors), Planning (set in motion stage), and Coordination (event days).2. Designed event proposals for a client roster that included tech companies, multinationals, financial institutions, and SMEs. 3. B2B Client communication: liaise with the clients throughout the experience. 4. Scouted for unique spaces tailored for specific events and guest needs. 5. Vendor management: pre-qualification, onboarding, negotiated mutually beneficial contracts, supervised events set up, and established great relationships. 6. Developed and managed budgets. 7. Trained and mentored support staff (over 30) for corporate events. 8. Delegated coordination activities to team members. For example, guest ushering, speaker management, and on-site social media engagement.9. Coordinated events attended by upto 1000 invited guests and consistently exceeding client expectations. 10. Creative content creation for the company`s blog; documented events and highlighted current trends in the Industry.