Michelle Wenzel Email & Phone Number

Redbank Plaza Shopping Centre

Calamvale Central Shopping Centre

Brookside Shopping Centre

• Strategic Marketing analysis• Planning and Budget Management• Communication and relationship building• Implementation of strategy in line with centre direction• Effective incentre activation• Campaign evaluation

Queensland, Australia

Training and Development Consultant with a focus on Certificate II in Retail, Certifcate III in Retail and Food Safety Supervision. Responsible for facilitating learning that motivates, builds competencies, improves an individual's performance and contributes to overall restaurant results.

Brisbane, Australia

I was responsible for the strategic coordination of activities to ensure successful day-to-day Restaurant operations in which we exceed our customer's expectations. I am passionate about the training and development of Crew, Crew Trainers and Managers and doing the best by our people.Under my supervision, the Restaurant was recently awarded a AAA rating by McDonald's Australia for Quality, Service and Cleanliness which is the highest possible rating.SMART goal planning and achievement, budgeting for successful and profitable restaurant operation. This includes KPIs such as customer count and customer satisfaction.

Mount Gravatt

This role involves working closely with the Restaurant Manager to achieve overall restaurant goals.

Mt Gravatt

I was employeed at McDonald’s for many years, having started as a crew person and been promoted several times to become Second Assistant Manager.My duties include responsibility delegation, customer complaint handling and conflict management, customer enquiry handling, staff supervision, setting goals/objective and achieving KPIs, assisting shift supervisors and crew in day-to-day shift management.The role of Customer Experience Manager involves setting customer experience related objectives, development and implementation of action plans, results tracking and follow up. • Currently implementing an action plan to improve McCafe in drive thru service times through training, responsibility and position clarification; and reorganisation of equipment.Prior to Customer Experience Manager, my position was Training Manager where I was accountable for the planning and execution of all training activities including new hires and "Train the Trainer" sessions. I was responsible for the crew training team including teaching Crew Trainers the station standards for each area, ensuring that all Crew Trainers are proficient in each station they teach, and coaching Crew Trainers through the Crew Trainers Development Program (CTDP). I was also responsible with ensuring all training tools were available and used correctly; and the facilitation of regular Crew Training meetings and Crew Trainer performance reviews.I also have experience in crew scheduling and inventory management.

Mosman, Nsw

In my role as Online Marketing Coordinator, I was responsible for implementing LaRoo’s online marketing activities for their Mocks product which included the following:•Writing and publishing the brand’s email newsletter with the aim of increasing consumer interaction, click-throughs and subsequent purchases on the website.•Maintaining and regularly updating the brand’s social networking sites.•Creating and updating pages of the brand’s website using CMS. •Approving online product reviews.•Updating the brand’s homepage to encourage click-throughs.•Competitions to encourage interaction and word of mouth.

Mosman, Nsw

During this two week internship, my duties included product stock take, sales packs distribution, online marketing activities, promotional product research, direct mail outs to stimulate purchase, collage creation to demonstrate new product positioning and general administrative duties.I was also responsible for the management and organisation of LaRoo’s involvement in the Girlfriend Search for a Model competition. This marketing internship resulted in the position of Online Marketing Coordinator at LaRoo.

Bachelor Of Business Management, Marketing And International Business

Master'S Degree, Marketing

Postgraduate Certificate In Marketing

Restaurant Leadership Practices

Tae40116 Certificate Iv In Training And Assessment

Sitss00051 Food Safety Supervision

Sir30216 Certificate Iii In Retail